Support » Plugin: WP Visitor Statistics (Real Time Traffic) » Plugin is no longer listed in menu bar after update

  • Resolved tamramc

    (@tamramc)


    I just performed update after being notified of new version. Now plugin is no longer accessible from menu bar. I tried accessing plugin from menu page (in history), but advised: Sorry, you are not allowed to access this page.

    I tried deactivating plugin, reactivating it. same problem. clearly something changed from yesterday to today, as all was fine yesterday (using last version)

Viewing 7 replies - 1 through 7 (of 7 total)
  • and I’m wondering if this is related to site security and Site Health. if wp-admin directory secured, your plugin cannot be used? but all other plugins are still accessible and working fine.

    Plugin Author osama.esh

    (@osamaesh)

    hello,
    sorry to hear this from you,
    By default, plugin should appear for any user with “Administrator” role.

    plugin should work fine with & without firewall (secured directory) !

    is this issue happened after the latest update v 3.1?

    Plugin Author osama.esh

    (@osamaesh)

    please update to the latest version (free and pro) and try again

    thank you for your time

    tamramc

    (@tamramc)

    thanks, 😊 I understand how the software works — Administrator option was set – and nothing changed, and stats were visible for 2-weeks since install. and again, all was fine until, prompted to update to latest version yesterday which I did. for evaluation for referrals for advertising, I view your app daily, and it’s awesome. so kind of evaluating your product too as I always pay for Pro versions of software can’t live w/o. it’s a great tool, which is very easy and straight forward, w/o all the nonsense info that you don’t need.

    app is listed in active plugins installed but not visible in sidemenu at all. I thought because at bottom, do I have to scroll down more? nope, only option now: “Collapse Menu”.

    what I’m not understanding is why app disappeared altogether? as if it doesn’t exist.

    tamramc

    (@tamramc)

    I’ll try deleting again, and reinstallbut if new settings are hardcoded in database, same environment will exist. will let you know what happens. 😊

    tamramc

    (@tamramc)

    prompted upon login to update, that fixed problem. WHEW!!! 😂 I should have made screen shots to show what was happening before. but upgrading now to pro. thanks again, and stay safe.

    Plugin Author osama.esh

    (@osamaesh)

    hello 🙂
    thank you for the nice feedback, appreciated

    can i know if you still need any help or support? do you able to see the plugin in the side menu?

Viewing 7 replies - 1 through 7 (of 7 total)
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