Support » Plugin: BackWPup - WordPress Backup Plugin » Plugin is exhausting total server memory uploading to S3

  • Resolved seokomodo

    (@seokomodo)


    The current version of the plugin is exhausting the total server memory (1gb) when attempting to upload to Amazon S3. I thought that was odd seeing as it is simply uploading a file.

    I had upped the memory_limit in php.ini to no avail and contacted hosting support and they took a look at it and said it was using more memory than the server had.

    It is a WP multi-site install. I took a couple of sites off the backup list but I’m getting the out of memory error for the upload to S3 step.

    Here’s the most recent run log:

    [INFO] BackWPup 3.6.10; A project of Inpsyde GmbH
    [INFO] WordPress 5.2.2 on http://xxxxxx.com/
    [INFO] Log Level: Normal
    [INFO] BackWPup job: Weekly Backup – Full Site and DB
    [INFO] Logfile is: backwpup_log_24ff1f_2019-08-12_10-49-01.html
    [INFO] Backup file is: xxx_backwpup_3f23a9_2019-08-12_10-49-01_DDYQHXTT01.tar.gz
    [12-Aug-2019 10:49:01] 1. Try to backup database …
    [12-Aug-2019 10:49:02] Connected to database xxxxxx_main on localhost
    [12-Aug-2019 10:49:04] Added database dump “xxxxxx_main.sql.gz” with 4.11 MB to backup file list
    [12-Aug-2019 10:49:04] Database backup done!
    [12-Aug-2019 10:49:04] 1. Trying to make a list of folders to back up …
    [12-Aug-2019 10:49:04] Added “wp-config.php” to backup file list
    [12-Aug-2019 10:49:04] 1219 folders to backup.
    [12-Aug-2019 10:49:04] 1. Trying to generate a file with installed plugin names …
    [12-Aug-2019 10:49:04] Added plugin list file “xxxxxx.pluginlist.2019-08-12.txt” with 3.96 KB to backup file list.
    [12-Aug-2019 10:49:04] 1. Trying to generate a manifest file …
    [12-Aug-2019 10:49:04] Added manifest.json file with 2.00 KB to backup file list.
    [12-Aug-2019 10:49:04] 1. Trying to create backup archive …
    [12-Aug-2019 10:49:04] Compressing files as TarGz. Please be patient, this may take a moment.
    [12-Aug-2019 10:49:41] Backup archive created.
    [12-Aug-2019 10:49:41] Archive size is 839.73 MB.
    [12-Aug-2019 10:49:41] 6217 Files with 862.30 MB in Archive.
    [12-Aug-2019 10:49:41] 1. Trying to send backup file to S3 Service …
    [12-Aug-2019 10:49:41] Connected to S3 Bucket “yyyyyyyyy” in us-east-1
    [12-Aug-2019 10:49:41] Checking for not aborted multipart Uploads …
    [12-Aug-2019 10:49:41] Starting upload to S3 Service …
    [12-Aug-2019 10:51:01] ERROR: Out of memory (allocated 774111232) (tried to allocate 5242881 bytes)
    [12-Aug-2019 10:51:02] 2. Trying to send backup file to S3 Service …
    [12-Aug-2019 10:51:02] Connected to S3 Bucket “yyyyyyyyy” in us-east-1
    [12-Aug-2019 10:51:02] Starting upload to S3 Service …
    [12-Aug-2019 10:51:24] Backup transferred to https://yyyyyyyyy.s3.amazonaws.com/xxxxxx/xxx_backwpup_3f23a9_2019-08-12_10-49-01_DDYQHXTT01.tar.gz.
    [12-Aug-2019 10:51:24] One file deleted on S3 Bucket.
    [12-Aug-2019 10:51:24] One old log deleted
    [12-Aug-2019 10:51:24] ERROR: Job has ended with errors in 143 seconds. You must resolve the errors for correct execution.

    ///////////

    Server info:

    $ cat /etc/os-release
    PRETTY_NAME=”Debian GNU/Linux 9 (stretch)”
    NAME=”Debian GNU/Linux”
    VERSION_ID=”9″
    VERSION=”9 (stretch)”
    ID=debian
    HOME_URL=”https://www.debian.org/”
    SUPPORT_URL=”https://www.debian.org/support”
    BUG_REPORT_URL=”https://bugs.debian.org/”

    ——

    $ lsb_release -a
    No LSB modules are available.
    Distributor ID: Debian
    Description: Debian GNU/Linux 9.9 (stretch)
    Release: 9.9
    Codename: stretch

    ——

    $ uname -r
    4.14.133-grsec

    ///////////

    Any ideas why it is using so much memory for S3 upload? Let me know if you require any more information.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support BWU support

    (@duongcuong96)

    Hi @seokomodo
    That was a known issue after with the 3.6.10 duo to a new AWS library update, please temproary using 3.6.9 instead: https://downloads.wordpress.org/plugin/backwpup.3.6.9.zip
    Thank you!

    Any knowledge when this will be solved? I have automatic updates in place and/or weekly/monthly for all my sites, so it costs time to install old versions after updates

    Plugin Support BWU support

    (@duongcuong96)

    Hi @mrkoetje
    I would really need your help on this, please enable debug log ( BackWPUp -> Settings -> Logs -> Logging Level -> set to debug (not translated). Run the S3 job again and after the job complete with error, upload the latest log file to any cloud service and give the link to us.
    It really helps us to have more information about the issue!
    Thank you so much!

    here it is

    This specific website is on a cheap shared hosting service…

    Same error since 18th july, after last upgrade, in several WordPress… Downgrading to 3.6.9 solves the error.

    • This reply was modified 4 years, 4 months ago by drac022.
Viewing 5 replies - 1 through 5 (of 5 total)
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