The way the page just stops loading indicates there is an internal server error. We need to examine the log file from the server to find out more.
Could you perform the following steps please:
1. Log into your FTP site and edit wp-config.php
2. Set the following values (add the lines if they don’t exist):
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
3. Return to the product page and reload to trigger the error.
4. Now go back to FTP and send me the file /wp-content/debug.log
5. Return to wp-config.php and set DEBUG back to false (reverting the changes made in Step 2)
If you have any questions just let me know!
-
This reply was modified 4 years, 8 months ago by
pimwick. Reason: Formatted the config settings
Hi.
Thank you for your reply…
I followed the steps, however I don’t see a debug.log file in /wp-content/
Can you please advise?
Thanks
Your website host may have the error log redirected to another location. Contact them and they should be able to locate it for you, thanks!
Hi…
I contacted my host… there are no php errors that are being reported. :/
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@pimwick I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials. I have flagged your account temporarily. That just means that your post will need to be approved and @ notifications from you will not work.
https://wordpress.org/support/guidelines/#the-bad-stuff
Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.
If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.
Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.
