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Plugin is adding space to top of website (9 posts)

  1. esaeler
    Posted 2 years ago #


    The Zopim plugin installed fine but now it's adding a lot of space to the top of the site. Help?


  2. mattnzw
    Posted 2 years ago #

    I've got exactly the same problem. Seems to be a problem with the latest update. It's a problem with the current tag <div class="fluid-width-video-wrapper" style="padding-top: 100%;">

  3. petriedish
    Posted 2 years ago #

    I'm having the same problem. @esaeler, I followed the link to your site and it appears to be working now with the Zopim plugin. What did you do to fix it?

  4. esaeler
    Posted 2 years ago #

    I actually emailed the developers and they sent me a revised header file to swap out that fixed it. It took a few days but they were very nice.

  5. filipinoblogger
    Posted 2 years ago #

    Got the same problem, it seems to push the entire site below the fold. I'll email the developer as well.

  6. PagePlusCA
    Posted 2 years ago #

    Could you guys pastebin the solution? Would be greatly appreciated!

  7. petriedish
    Posted 2 years ago #

    Ditto - this is wreaking havoc for me.

  8. PagePlusCA
    Posted 2 years ago #

    I was just told to disable the plugin and put my specific Zopim code into the footer.php

    Worked but definitely a work-around.

  9. bencxr
    Plugin Author

    Posted 2 years ago #

    Hi guys,

    Sorry for the delayed reply.

    There are a few users that are experiencing difficulties in installing our plugin. It is most likely that the plugin is not compatible with your current WordPress theme.

    In such case, it would be better if you could install Zopim manually instead! It’s quite easy =)

    1. Log on to WP-admin page.
    2. Find "Appearance" located in the side bar.
    3. Hover your cursor over at "Editor" and click it
    4. Find "Footer (footer.php)" and click it
    5. Paste your Zopim code right before the </body> tag inside footer template.
    6. Click at "Update File" below and done!

    Hope this helps. Please feel free to let us know if you need anything further. You can reply to this email or chat with us live from our website ( wwwa.zopim.com ) to get immediate assistance. We are available 24 hours everyday, all work week days =)

    Team Zopim

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