Support » Plugin: IntenseDebate Comments » [Plugin: IntenseDebate Comments] facebook login not working on intense debate

  • hey folks,

    I have intense debate set up, enabled with facebook connect logins. Clicking the login button to post a comment, however, does not work. It launches a pop-up window with the message “An error occured. Please try again later.” This error is coming from facebook, from the url…

    I’ve confirmed that facebook has the domain and URL in the proper formats and that intense debate has the proper API key.

    The site (link fwds from my set to dev server). Any suggestions?

    I wrote to support a couple of weeks ago but never heard back. I wrote them again last week. Any help would be greatly appreciated.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Sorry that you didn’t hear back from us. I’ll take a look and see what happened.

    Your dev server is causing the issue. Your site needs to be live in order for us to communicate with the plugin and load/authenticate everything properly. Installing ID on a dev server (or redirecting to a dev server) prevents that from happening, so it won’t work until it’s live.

    Hope that helps!

    Thanks Michael, the site is fully live and functional. In fact, all the features of ID are working just fine — except facebook login.

    It’s on a temporary subdomain (betablog), but it will also be a subdomain once it goes public (blog). All the settings in WP and ID are fully configured for betablog. There’s no reason it should have any trouble loading and authenticating, and like I said, everything is working fine — except facebook login. Facebook login is configured fully for betablog. We have to prove this works here as expected before we commit to using it after we launch.

    (I might have confused the situation by linking via a redirect. I just want to be able to disconnect it later.)

    Thanks again for looking into this.

    p.s. Is there any way to pay for support? We would gladly invest in a little peace of mind.

    I don’t see anything obvious, but just to make sure, please check and make sure that your Facebook App settings are as follows:

    Site URL:
    Site Domain:

    Please make sure that you are using the App ID/API Key. Let me know how it goes.

    We don’t offer paid support, but we’re working to improve our response times. Sorry again for the delays.

    did it work?

    Not yet. We’re working on it via email and I’ll post an update when we get to the bottom of it.

    Dannyjimmy, there’s a chance that the problem is on facebook’s end, but we can’t figure that out on our own. We have known bug intense debate needs to fix, but we are stuck waiting.

    We launched the site with its final public domain and are ready to use a facebook app id that is known to work for other services.

    Unfortunately, when you delete a site from Intense Debate it doesn’t get fully deleted. So when we tried to set it up again with the new domain, the new settings didn’t take hold. The standard wordpress form still appears and no login buttons appear.

    Michael and Intense Debate were able to quickly delete things on their end when this happened during an earlier test, and the new settings worked as expected. But we’ve been waiting for a week now. There’s nothing else we can do from our end. If they get around to it, we should know quickly if the other facebook app id works.

    Thanks for the updates,

    I’m always trying to keep aware of the different site discussion options out there and things that go on with them.

Viewing 7 replies - 1 through 7 (of 7 total)
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