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[resolved] Doesn't reliably load (4 posts)

  1. cormanaz
    Posted 3 years ago #

    This is a useful plugin--or would be if it loaded reliably. However, most times it places "The InboundWriter WordPress plugin is loading" on the post screen and it never loads. It is even inconsistent for the same post--sometimes it loads but usually it doesn't. And there are no error messages to suggest why it isn't loading.


  2. inboundwriter
    Plugin Author

    Posted 3 years ago #

    Hi Cormanaz - We apologize that it's not working correctly for you. We need to get more details from you so we can trouble shoot it. In some very rare cases, there is an intermittent reload issue that happens after an interim save. As a quick fix, try clearing your cache and restarting in Firefox or Chrome which are HTML5 compatible. Lastly, can you register a ticket and we'll get this fixed for you. Thanks, Greg.


  3. inboundwriter
    Plugin Author

    Posted 3 years ago #

    OK this has now been fixed (as of last Friday). It was a timing conflict with another plug-in. Basically it would work the first time and then it wouldn't work later. This was due to the now-cached javascript was actually loading ahead of HTML5 (which was delayed by the other plug-in). Thank-you very much for bringing this to our attention. Greg

  4. JanetBrunner
    Posted 2 years ago #

    I'm getting this message every time I hit the research button.

    "Unable to Research Your Item

    We did our best trying to research your topic, but couldn't get all the way through.

    Please close this window and start again."

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