Title: Plugin importing wrong price
Last modified: April 20, 2023

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# Plugin importing wrong price

 *  Resolved [kubajuncewicz](https://wordpress.org/support/users/kubajuncewicz/)
 * (@kubajuncewicz)
 * [3 years ago](https://wordpress.org/support/topic/plugin-importing-wrong-price/)
 * Hi, we have 3 prices on product settings Standard (Regular and Discounted) + 
   custom “Wholesaler”. For some time now, Facebook, if discounted is empty it imports
   the wholesaler price as discount to catalog. Is there any filter to avoid that?

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [3 years ago](https://wordpress.org/support/topic/plugin-importing-wrong-price/#post-16672111)
 * Hi,
 * I understand there are 3 prices, standard, regular and discounted, I understand
   if the discounted price is empty it imports the wholesaler price as discount 
   to catalog. I assume it is creating a discrepancy.
 * Can you provide us a screenshot of the issue on your end? For screenshots, you
   may want to use [https://snipboard.io](https://snipboard.io).
 * Are the prices coming through any wholesale plugin? Can you provide more details
   about the steps made on the site that creates the price issue?
 * May I ask, can you go to your site backend, look for the product that is having
   the issue, edit it, go to the Facebook tab, and do a manual update or sync the
   product individually? Does the issue persist?
 * If it persists, can you switch the site theme to [Storefront](https://www.woocommerce.com/storefront/)
   temporarily, and then disable all plugins except WooCommerce, Facebook for WooCommerce
   and your Wholesale plugins (if any)? Check again to see if the issue persists,
   if not, it means a conflict was affecting the site, and you can then switch back
   your theme to the original one, and then reactivate the rest of the plugins (
   checking again after each plugin reactivation), until you find the culprit as
   explained here: [https://woocommerce.com/document/how-to-test-for-conflicts/](https://woocommerce.com/document/how-to-test-for-conflicts/)
 * Let us know if you need further assistance.
 *  Thread Starter [kubajuncewicz](https://wordpress.org/support/users/kubajuncewicz/)
 * (@kubajuncewicz)
 * [3 years ago](https://wordpress.org/support/topic/plugin-importing-wrong-price/#post-16686279)
 * Hey,
 * Price is added through Functions in such way:
 * /* Add custom wholesaler price field to general page */
   function action_woocommerce_product_options_pricing(){
   woocommerce_wp_text_input( array(‘id’ => ‘wholesaler_price’,‘class’ => ‘wc_input_price
   short’,‘label’ => __( ‘Wholesaler price’, ‘woocommerce’ ) . ‘ (‘ . get_woocommerce_currency_symbol().‘)’,));}
 * I’m not able to switch themes, nor test it as it’s a live site, selling quite
   high amounts every our so that just not doable for now to impact any of this.
   
   It’s also hard to replicate this problems as it happens only on some of the products–
   absolutely randomly – mainly with products that don’t have discount price filled.
   Don’t really know what can I screenshot to describe this issue – it’s just the
   problem with Facebook plugin allowing to import as discounted price value from
   field that is not a discounted price one.A lot of custom catalog/feed plugins
   has an option to select which fields will be imported as what we want – maybe
   that would bee good idea to have some simple selector to restrict on what the
   plugin can build out the feed for Facebook catalog.
 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [3 years ago](https://wordpress.org/support/topic/plugin-importing-wrong-price/#post-16686511)
 * Hi,
 * I understand there is a wholesaler price added via custom code. For better assistance,
   please provide us with the following:
 * Please share a copy of your site’s **_System Status_**: You can find it via **
   _WooCommerce > Status_**. Select “Get system report” and then “Copy for support”.
   Then you can paste it here in your next response.
 * Please share a copy of any fatal error log found under **_WooCommerce > System
   Status > Logs _**(if available).
 * Cheers.
 *  Thread Starter [kubajuncewicz](https://wordpress.org/support/users/kubajuncewicz/)
 * (@kubajuncewicz)
 * [3 years ago](https://wordpress.org/support/topic/plugin-importing-wrong-price/#post-16690206)
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       WP Rocket: przez WP Media – 3.13.0.2
       SEOPress PRO: przez The SEO Guys at SEOPress – 6.4.0.1
       SEOPress: przez The SEO Guys at SEOPress – 6.5.0.3
       WPForms GetResponse: przez WPForms – 1.4.0
       WPForms: przez WPForms – 1.7.4.2
       YayMail Pro - WooCommerce Email Customizer: przez YayCommerce – 2.1.5.1
   
       Inactive Plugins (5)
   
       Head, Footer and Post Injections: przez Stefano Lissa – 3.2.5
       Query Monitor: przez John Blackbourn – 3.12.1
       reCAPTCHA for WooCommerce: przez Elliot Sowersby
       RelyWP – 1.2.9
   
       Redis Object Cache: przez Till Krüss – 2.3.0
       Under Construction: przez WebFactory Ltd – 3.97
   
       Dropin Plugins (1)
   
       advanced-cache.php: advanced-cache.php
   
       Must Use Plugins (1)
   
       installatron_hide_status_test.php: przez –
   
       Settings
   
       API Enabled: ✔</img>
       Force SSL: –
       Currency: PLN (zł)
       Currency Position: right
       Thousand Separator:
       Decimal Separator: ,
       Number of Decimals: 2
       Taxonomies: Product Types: composite (composite)
       external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
       Enforce Approved Product Download Directories: –
       Order datastore: WC_Order_Data_Store_CPT
   
       WC Pages
   
       Strona sklepu: #40 - /sklep/
       Koszyk: #41 - /koszyk/
       Zamówienie: #42 - /zamowienie/
       Moje konto: #43 - /moje-konto/
       Regulamin: #424 - /regulaminy/
   
       Theme
   
       Name: Szaron
       Version: 1.0.0
       Author URL: https://kubajuncewicz.com
       Child Theme: ✔</img>
       Parent Theme Name: Astra
       Parent Theme Version: 4.0.0 – 4.1.3 jest dostępne
       Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
       WooCommerce Support: ✔</img>
   
       Templates
   
       Overrides: –
   
       Admin
   
       Enabled Features: activity-panels
       analytics
       coupons
       customer-effort-score-tracks
       import-products-task
       experimental-fashion-sample-products
       shipping-smart-defaults
       shipping-setting-tour
       homescreen
       marketing
       multichannel-marketing
       mobile-app-banner
       navigation
       new-product-management-experience
       onboarding
       onboarding-tasks
       remote-inbox-notifications
       remote-free-extensions
       payment-gateway-suggestions
       shipping-label-banner
       subscriptions
       store-alerts
       transient-notices
       woo-mobile-welcome
       wc-pay-promotion
       wc-pay-welcome-page
   
       Disabled Features: minified-js
       product-variation-management
       settings
   
       Daily Cron: ✔</img> Next scheduled: 2023-04-27 12:59:43 +01:00
       Options: ✔</img>
       Notes: 136
       Onboarding: completed
   
       Szablony TI WooCommerce Wishlist
   
       Nadpisywanie: –
   
       Action Scheduler
   
       Complete: 33 998
       Oldest: 2023-03-26 20:29:25 +0000
       Newest: 2023-04-26 20:15:54 +0000
   
       Failed: 236
       Oldest: 2022-09-09 09:41:45 +0000
       Newest: 2023-04-26 10:39:17 +0000
   
       In-progress: 1
       Oldest: –
       Newest: –
   
       Pending: 34
       Oldest: 2023-04-26 20:15:28 +0000
       Newest: 2023-05-01 21:56:42 +0000
   
       Name Your Price
   
       Version:
       Template overrides: –
   
       Status report information
   
       Generated at: 2023-04-26 21:16:45 +01:00
       `
       ```
   
 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [3 years ago](https://wordpress.org/support/topic/plugin-importing-wrong-price/#post-16692548)
 * Hi,
 * I highly recommend updating your [WordPress](https://www.wpbeginner.com/beginners-guide/ultimate-guide-to-upgrade-wordpress-for-beginners-infograph/),
   and [WooCommerce](https://woocommerce.com/document/how-to-update-woocommerce/)
   versions to see if that makes a difference.
 * If the issue persists, it is a good idea to find a developer to check the code
   for you, to look for the cause of the issue.
 * I can also recommend [the WooCommerce Developer Resources Portal](https://developer.woocommerce.com/)
   for resources on developing for WooCommerce.
 * You can also visit the [WooCommerce Facebook group](https://www.facebook.com/groups/advanced.woocommerce/)
   or the `#developers` channel of the [WooCommerce Community Slack](https://woocommerce.com/community-slack/).
 * Please note, custom code is not supported on our forum, however, I’m going to
   leave the thread open for a bit to see if anyone is able to chime in to help 
   you out.
 *  Thread Starter [kubajuncewicz](https://wordpress.org/support/users/kubajuncewicz/)
 * (@kubajuncewicz)
 * [3 years ago](https://wordpress.org/support/topic/plugin-importing-wrong-price/#post-16719334)
 * I will just use different integration as this plugin is always problematic. Ability
   to map selected fields for what we want to submit to Facebook in this and more
   cases would do all kind of tricks.
 *  [Saif](https://wordpress.org/support/users/babylon1999/)
 * (@babylon1999)
 * [3 years ago](https://wordpress.org/support/topic/plugin-importing-wrong-price/#post-16720188)
 * Hello [@kubajuncewicz](https://wordpress.org/support/users/kubajuncewicz/),
   I
   would like to point out that you have the option to send a custom price to Facebook
   by modifying the settings in the product’s “Facebook” tab.
 * 
   Link to image: [https://d.pr/i/S7qSWE](https://d.pr/i/S7qSWE)
 * > I will just use different integration as this plugin is always problematic.
   > Ability to map selected fields for what we want to submit to Facebook in this
   > and more cases would do all kind of tricks.
 * Our extension has over 800k installs and has proven to be incredibly helpful 
   for many merchants. It’s also totally free and open source, unlike some other
   options out there. :‎)
   If you’re looking for a more tailored version for your
   store, I suggest hiring a [WooExpert](https://woocommerce.com/experts/) or a 
   developer from [Codeable](https://www.codeable.io/partners/woocommerce/) to help
   you customize it.Please let us know if you have any other questions.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Plugin importing wrong price’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 7 replies
 * 3 participants
 * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/plugin-importing-wrong-price/#post-16720188)
 * Status: resolved