Plugin hides some Woocommerce notices

  • Resolved Simo2606

    (@simo2606)


    2 years, 2 months ago

    Hello,

    in a website of mine, I use Hello Theme, Woocommerce, Elementor Pro and your plugin.

    In My account page, if I put wrong details in the login form and your plugin is active I cannot see the notifications about wrong password, wrong email ecc… Please, how could solve this problem?

    Thank you.

    • This topic was modified 2 years, 2 months ago by Simo2606.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    2 years, 2 months ago

    Hello @simo2606,

    Thank you for contacting support.

    Please test the same but using a default theme and only with Rank Math and WooCommerce enabled on the website.

    We just tested on our end with WooCommerce and Rank Math enabled and we can see the notifications: https://i.rankmath.com/i/ojZCg8

    If you can find the culprit please let us know of the same so we can test that in isolation.

    Looking forward to hearing back from you.

    Thread Starter Simo2606

    (@simo2606)

    2 years, 2 months ago

    Hello,

    the problem arises when you use Woocommerce and Elementor Pro. Notifications, while adding the Elementor widget that should show them on my Account page when user is not logged in, are hidden if you have your plugin active. We contacted Elementor support and they directed us to contact you.

    Please, check our website: https://shorturl.at/vDLO1

    Thank you!

    Plugin Support Rank Math Support

    (@rankmathteam)

    2 years, 2 months ago

    Hello @simo2606,

    We would like to check your website’s setup so we can try and reproduce the same issue on our end but the website URL you shared is not valid. Can you please share your website URL here again?

    Looking forward to helping you with this one

    Thread Starter Simo2606

    (@simo2606)

    2 years, 1 month ago

    Yes of course: http://www.cantinamingazzini.it

    Let me know, thank you.

    Plugin Support Rank Math Support

    (@rankmathteam)

    2 years, 1 month ago

    Hello @simo2606,

    We can check that our plugin is currently active on your site and when we tried to log in with a wrong email and password, the notification showed up without any issues: https://i.rankmath.com/i/5S5coq

    Please check again on your end and if the issue persists, please record and share a screencast of how it works without our plugin and with our plugin so we can check this further. You can use a tool like https://loom.com/ to record and share the screencast.

    Looking forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)
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