Support » Plugin: BigCommerce For WordPress » Plugin does not work, too many issues

  • Updated Review: I previously wrote a positive review of this plugin before I got it working as I had faith in the team behind BigCommerce for WordPress to help me. This assistance didn’t last long. The plugin ultimately failed after an update back in October and my client’s site was unusable as a result. This was a monumental failure. Do not recommend, very disappointed by BigCommerce and their team.

    Previous Review: Long story short: My client picked BigCommerce as her ecommerce platform of choice after speaking with sales agents. While it wasn’t our first choice, we went ahead and agreed to build an ecommerce using BigCommerce for WordPress. After installing this plugin and working with it for a while, we uncovered some amount of frustrating challenges / kinks, including links in product descriptions not being automatically synced, checkout not always working right, and incompatibility with some translation plugins we’re used to work with (WPML is one for instance).

    We tried email support but the responses we got were usually vague and borderline unhelpful. We had to take to Twitter to make our grievances public. And then came Topher, BigCommerce superstar employee, the developer who’ll go the extra mile to get your issues fixed. He helped us work out most of the kinks we couldn’t resolve on our own, and now checkout’s working fine, he showed us how to reset products to get links working again (alright, so, it’s weird that we have to manually reset the products to import links but… at least it works?). Translating the store is the last thing we’re working on right now.

    Is BigCommerce for WordPress a perfect plugin? No, it’s not. That being said, after spending a lot of time working with their support team, we see what BigCommerce has to offer and that this could become an amazing plugin someday, maybe even a perfect plugin, if they keep working at it. 5 stars for Topher. 3 stars for BigCommerce for WP.

    • This topic was modified 1 year, 8 months ago by vervexart.
    • This topic was modified 1 year, 3 months ago by vervexart. Reason: Updated review
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