You cannot use it in the EU (GDPR)
-
It loads a script from outside the EU https://cdn.elementor.com/a11y/widget.js?api_key
For the developers, please note that this practice is prohibited within the European Union. Consequently, customers may be subject to legal liability.
-
I felt the same way when I was asked to install it for a client. What a disgrace. Perhaps it would help to first inform the authorities that a product is being distributed without any warning that violates GDPR regulations in Germany. At the same time, all website operators should be informed that they are very likely violating GDPR. At least Elementor can still harvest the last bit of user data this way.
@talmo …Talmo, unfortunately, you haven’t really understood the problem. The native version of Ally apparently worked without sending any data connection to servers in the US or elsewhere. In the current version you (Elementor) installed an add-on for a licensing model with a limited number of users. The purpose: To make more money – nothing else. Your technicians didn’t care about current applicable laws at all. Laws your customers aren’t allowed to violate. Stop claiming that Ally is GDPR-compliant because it’s not true. Be sure, I’ll keep your written statements. It will be important when fines have to be paid. Get the information you need. And don’t tell us what we have to do to solve the problem. It’s your problem – not ours. We are the customers and we paid for a flawless product. And that’s exactly what it isn’t. In the meantime, the discussion about this is being shared by many colleagues in our branche – you’ll lose customers, and the customers, who have already paid (including us), will hire lawyers if our customers have to pay fines over here. Talmo… Don’t sent phrases, don’t send textmodules, that aren’t correct. And don’t tell us, what we have to do. Just work and fix the problem immediately. If you can’t do it… give the job to someone with competence. But solve your problem. It’s urgent. Otherwise it will be expensive – for Elementor.
We trusted Elementor’s reliability. Then we recommended it to our customers and purchased the licenses. Atferwords we implemented it. That’s work. And work always has to be paid for. We’ve been expaining and discussing your problem for days now. How much do you want to pay us for this? What is Elementor paying us in compensation? Sent this information to your management – the matter is escalating. I’m really angry about the bad and incompetent way of Elementor’s support.
@talmo: You have closed the Elementor-support-ticket without any info or solving the problem. How poor is that?
After five days of discussion and work – nothing happened at your side. There was no sign from your company of changing the illegal part / script of the Ally-Plugin. It is not longer possible to run the plugin on my customer’s sites – it violates the roules German DSGVO and European GDPR.
Here my decision: I stop the planned implementation of further customer-websites and also the usage of this plugin immediately on the current sites. This plugin is violating the DSGVO-laws in Germany and also the GDPR-laws in the EU, because the counting license-version – intentionally installed by the seller: Elementor.Selling software to comply with laws is fine. However, if this software also violates other laws and thus risk the users all over Germany and the EU… that’s unacceptable. If the seller of this software doesn’t provide apparently intentionally any information about it, it’s fraud. I’m sorry. There were already irregularities in the invoicing process. This might have been a minor mistake, but now in combination with this case the entire company appears dubious and unsuitable for business relationships.
You don’t seem to care about, what happens to your customers. You respond with text modules and phrases and your support team continues to make untruthful claims in writing – even though we’ve explained the technical details of the fatal error you made. Combined with your inaction to solve the problem – there no basis for any collaboration with Elementor. Be sure, that I will share this really bad experiences with you to the colleagues.
Conclusion:
– I hereby terminate all licenses with immediate effect. You no longer have any permission to debit any amount.
– I demand the immediate repayment of the amounts, I’ve paid yet. And: You should be glad, that I’m not charging you my worktime, that I had to spent with this sh**.
– Repayment until: 12.08.2025 – If not … I’ll sent the entire case to the lawyers.
All of this, because you want to golden your wallets – without taking care, what will happen to your customers. You are not business friends at all.
I expect your answer until 12.08.2025
No greetings… kl
You must be logged in to reply to this review.
