Plugin has issues and close to no support for paid customers

The idea of this is what I need for my application however the plugin has issues.

It does not appear to work correctly if the files are not stored in the web root directory. I have mine at server level and while Woo Commerce has no real issues with this and it is even suggested for security reasons, this plugin has problems.

Additionally, I also find that if you have hundreds of downloadable items this plugin will slow down the whole site if a user has many available to them, seems every single page load needs to poll the state of every order or something because pages in my case will take about 1 minute to load on a test account, no issue if this plugin is disabled.

Have been trying to get the developer to assist but have emails and posts unanswered for weeks at a time and basically no interest to help users who have websites to design so if time is important to you, i’d suggest not wasting it with this plugin.