Support » Plugin: WooCommerce Braintree Payment Gateway » Plugin hangs at ThreeD Secure verification

  • Resolved blackjaic


    We have previously used this plugin for several years and it’s worked well. In this last week or so it has stopped accepting credit card payments. It appears to be hanging at the ThreeD Secure verification stage. I think this is a new feature? What we see is a hang on checkout. In the console we’re seeing
    “Starting 3DS verify…
    woocommerce-braintree-payment-gateway-public.js?ver=3.5.7:94 Uncaught ReferenceError: threeDSecure is not defined
    at woocommerce-braintree-payment-gateway-public.js?ver=3.5.7:94
    at hosted-fields.min.js:1”

    In sandbox mode at this point in the transaction a ThreeD Secure verification page pops up and we enter a code and proceed with checkout. On the live site this does not occur. This is on a production site that’s actively trying to sell tickets to an event, so the client is quite concerned. Any information/advice would be helpful.

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  • Plugin Support Alexander C.


    Yep. Especially when documentation lacks some clarifications. For example, there is NO way to check if 3D Secure check is enabled in live account or not.

    Once again, THANK YOU for reporting this, testing it and providing enough info so we could make necessary changes.

    Just FYI, there are some legal changes coming in EU in Sep 2019 and your client would have to enable 3D Secure 2.0 in his account if he wants to serve customers from EU. We will add 3DS 2.0 support by that time as well.

    Thanks for the heads up. This product is a conference and it’s for people in our state, so not even US centric, but I’ll keep that in mind for other clients.

Viewing 2 replies - 16 through 17 (of 17 total)
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