Liquidweb, the CSA hosting provider, has managed to crash the server AGAIN. This is the second time in less than 60 days they have managed to shut down the primary server which impacts the online ordering system, license system, and basic technical documentation.
We are currently at the mercy of their tech staff to get this back online as we have ZERO access to our own server at this point. They will not give an ETA for getting the server back online.
If you cannot access the CSA site please check back. You can also ping Liquidweb support via email@example.com and reference ticket #3478008 to ask them for an ETA on the CharlestonSW.com domain coming back online.
From LiquidWeb… 2 hours after server failure… guess some notice, even hours late, is better than not even acknowledging the issue…
The shared server that you site is hosted on has experienced failed
hardware. Our system restore team is working diligently to restore the
server as quickly as possible. If you have any questions or concerns
please open a ticket or contact us at 1-800-580-4985