Title: Plugin functions only on devices? Last modified: December 17, 2017 --- # Plugin functions only on devices? * Resolved [nourrirsafoi](https://wordpress.org/support/users/nourrirsafoi/) * (@nourrirsafoi) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/) * Hi, I am in France, sorry for my poor english. I have some issues from several weeks. Many customers complain that they cannot do the payment. When they click on the button payment, the thank you page appears. They have not made the payment. The stripe window does not opened. * For those who are on Mac, they told me they have succeed on Windows computer On windows, some payment pages function, some don’t function * For example, This page : [https://nourrir-sa-foi.fr/le-carnet](https://nourrir-sa-foi.fr/le-carnet) And this one : [https://nourrir-sa-foi.fr/audio-definir-buts-de-vie/](https://nourrir-sa-foi.fr/audio-definir-buts-de-vie/) * I am very penalized on selling my products. Thank you for any help. * So. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-functions-only-on-devices%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/plugin-functions-only-on-devices/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-functions-only-on-devices/page/2/?output_format=md) * Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/) * (@alexanderfoxc) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9790358) * Hi [@nourrirsafoi](https://wordpress.org/support/users/nourrirsafoi/). * “Commander” button on this page doesn’t work for me [https://nourrir-sa-foi.fr/audio-definir-buts-de-vie/](https://nourrir-sa-foi.fr/audio-definir-buts-de-vie/) * Are you using some caching plugin similar to W3 Total Cache? If you do, can you try disabling it and check if the button works for you? * The message below was translated to French via Google Translate: * Salut [@nourrirsafoi](https://wordpress.org/support/users/nourrirsafoi/). * Le bouton “Commander” sur cette page ne fonctionne pas pour moi [https://nourrir-sa-foi.fr/audio-definir-buts-de-vie/](https://nourrir-sa-foi.fr/audio-definir-buts-de-vie/) * Utilisez-vous un plugin de cache similaire à W3 Total Cache? Si oui, pouvez-vous essayer de le désactiver et de vérifier si le bouton fonctionne pour vous? * Thread Starter [nourrirsafoi](https://wordpress.org/support/users/nourrirsafoi/) * (@nourrirsafoi) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9790395) * Hi Alexander, Thank you for responding. This is exactly the problem. “COMMANDER” button should give the stripe window to proceed to check out Instead of that, it is the thank you page. * I don’t have caching plugin. * I am using WP Sweep, I don’t think it is the problem * Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/) * (@alexanderfoxc) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9790416) * In the page source code at the bottom, there is this text (you can click CTRL +U in your browser to see it): * * So there is some caching plugin enabled. You need to disable it and test if the button works fine and let me know. * ———————————————- * Dans le code source de la page en bas, il y a ce texte (vous pouvez cliquer sur CTRL + U dans votre navigateur pour le voir): * * Il y a donc un plugin de cache activé. Vous devez le désactiver et tester si le bouton fonctionne bien et faites le moi savoir. * Thread Starter [nourrirsafoi](https://wordpress.org/support/users/nourrirsafoi/) * (@nourrirsafoi) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9790430) * Alexander, * I have made your directions : in the page source (with CTRL+U) then I have looking for ” ” (with CTRL+F) No result. There is not this sentence in the page source * Thread Starter [nourrirsafoi](https://wordpress.org/support/users/nourrirsafoi/) * (@nourrirsafoi) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9790449) * I am using WP ROCKET Maybe it is this plugin? so I have disabled it But nothing changes The problem is still here * 🙁 * Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/) * (@alexanderfoxc) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9790468) * Yep, caching message has gone now. * I’ve sent you a message via contact form, can you please check it and respond? * —————————————– * Oui, le message de mise en cache est parti maintenant. * Je vous ai envoyé un message via le formulaire de contact, pouvez-vous le vérifier et répondre? * Thread Starter [nourrirsafoi](https://wordpress.org/support/users/nourrirsafoi/) * (@nourrirsafoi) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9790495) * Hi Alexander, * I have received your message. I have answered you * I have disabled WP ROCKET but the issue is still going * Stripe pop up doesn’t appear, it is directly the thank you page * Impossible to proceed to check out 🙁 * Thread Starter [nourrirsafoi](https://wordpress.org/support/users/nourrirsafoi/) * (@nourrirsafoi) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9790642) * It is RESOLVED!! * The origin issue came from Yoast SEO plugin !!! * I have disabled it and now, the Stripe pop up appears, to proceed check out * Thank you Alexander for your help * Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/) * (@alexanderfoxc) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9792363) * Glad to hear it’s resolved and thank you for reporting! * I don’t think there is a conflict with Yoast SEO and Stripe Payments, but rather Yoast SEO and some other plugin which resulted in page code mess-up. * I’m gonna test it to make sure. * —————————————– * Content d’entendre que c’est résolu et merci de nous avoir signalé! * Je ne pense pas qu’il y ait un conflit avec Yoast SEO et Stripe Payments, mais plutôt Yoast SEO et un autre plugin qui a entraîné un désordre de code de page. * Je vais le tester pour être sûr. * Thread Starter [nourrirsafoi](https://wordpress.org/support/users/nourrirsafoi/) * (@nourrirsafoi) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9792487) * Maybe. * But without YOAST, stripe payments functions. I have already read that Yoast makes conflict with others plugins, that is why I begin by disabling it and Stripe payments works. * As I need the others plugins, I have replaced Yoast. * Plugin Author [mra13](https://wordpress.org/support/users/mra13/) * (@mra13) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9794325) * Just wanted to update this tread with some info. I have done a few test transactions with Yoast plugin active on two of my sites. The transactions work fine. So there is something else going on your site. * Thread Starter [nourrirsafoi](https://wordpress.org/support/users/nourrirsafoi/) * (@nourrirsafoi) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9797504) * Oh, What can it be please? * Thread Starter [nourrirsafoi](https://wordpress.org/support/users/nourrirsafoi/) * (@nourrirsafoi) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9802152) * Hello Plugin author/contributor, * I am sorry there is still an issue. I have several different prices. In the shortcode I juste change the amount corresponding to. On each website page product, a shortcode with a typical price. * but the customer is debited another amount (a different price, corresponding to another product) * Is it the plugin which cannot manage different amounts? Do shortcode not really function, do we have to make “add a product” in the settings ? * I have customized the button, so I would like to keep it * Example : [https://nourrir-sa-foi.fr/le-carnet](https://nourrir-sa-foi.fr/le-carnet) * Thank you for any help * Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/) * (@alexanderfoxc) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9802546) * Can you disable WP Rocket and try again? * Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/) * (@alexanderfoxc) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/#post-9802914) * Looks like caching plugins are the reason why products with same name but different price are having the same price. * For example, if you have several buttons on your site with same name but different price, like * ``` [accept_stripe_payment name="My product" price="9.95" button_text="Buy Now"] [accept_stripe_payment name="My product" price="14.95" button_text="Buy Now"] ``` * and caching plugin is enabled, it caches the price for one of the products and uses it for other product. * Solution: use different names for your buttons. Example: * ``` [accept_stripe_payment name="My product 1" price="9.95" button_text="Buy Now"] [accept_stripe_payment name="My product 2" price="14.95" button_text="Buy Now"] ``` * I will try to see if there is a workaround for this. Will probably release a fix for that in next plugin version. * Once again, thanks for reporting and not keeping it to yourself 🙂 Error reports are helping to make the plugin better for everyone (yourself included). Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/plugin-functions-only-on-devices/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-functions-only-on-devices/page/2/?output_format=md) The topic ‘Plugin functions only on devices?’ is closed to new replies. * ![](https://ps.w.org/stripe-payments/assets/icon-128x128.png?rev=2705524) * [Accept Stripe Payments](https://wordpress.org/plugins/stripe-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/stripe-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/stripe-payments/) * [Active Topics](https://wordpress.org/support/plugin/stripe-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/stripe-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/stripe-payments/reviews/) * 18 replies * 3 participants * Last reply from: [nourrirsafoi](https://wordpress.org/support/users/nourrirsafoi/) * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-functions-only-on-devices/page/2/#post-9803047) * Status: resolved