FireStorm Support Ticket System
[resolved] fst-tickets shortcode doesn't work (5 posts)

  1. vloo
    Posted 4 years ago #

    After activating the plugin I open the newly created Tickets page, but instead of tickets form, I get just the shortcode

    It runs on WP 3.4.1 currently.


  2. FireStorm Plugins
    Plugin Author

    Posted 4 years ago #

    Hello, can you verify you have permalinks enabled?

    If the issue is not resolved, provide me with a link to your website so I can take a look.

    I have just uploaded a new version(1.01) which you can download once WordPress updates the plugin (an hour or two after this message). See if this resolves your issue.


  3. Vladimir Vassilev
    Posted 4 years ago #

    Hi, Wes,

    Permalinks were already active, yet it did not work. What actually made it work was your update :)

    Thanks for the nice plugin and the quick reaction!

  4. Vladimir Vassilev
    Posted 4 years ago #

    Some other issues I just came up to:

    When one uses Cyrillic letters for the title, the slug gets such letters too and that leads to 404 error. Here, try this: "Тралала!"

    No matter how many tickets we got, Manage Tickets button in the admin bar keeps showing (0).

    We got two different configuration pages, right? http://site.com/wp-admin/admin.php?page=fst-admin-config and http://site.com/wp-admin/admin.php?page=fst-config . Well, okay, but the second one displays "You do not have sufficient permissions to access this page." when I'm the administrator of the website.

    Last but not the least, I uploaded a php file, but it renamed it to jpg... obviously not an adequate one. Uploading script is in fact quite a security issue.

  5. FireStorm Plugins
    Plugin Author

    Posted 4 years ago #

    Thanks for the feedback. I will get these issues resolved in the next update.

Topic Closed

This topic has been closed to new replies.

About this Plugin

  • FireStorm Support Ticket System
  • Frequently Asked Questions
  • Support Threads
  • Reviews

About this Topic


No tags yet.