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No response from paid support (6 posts)

  1. rpvp
    Member
    Posted 2 years ago #

    It's been a week since I donated, but have gotten no response. Glad I didn't donate more.

    http://wordpress.org/extend/plugins/si-contact-form/

  2. rpvp
    Member
    Posted 2 years ago #

    It's been over two weeks since I submitted a paid support ticket and have gotten zero response.

    This is a great plugin, but if you need paid support don't bother donating because it's non-existent. And since it's a donation, I doubt I can get money back from paypal.

  3. louise100
    Member
    Posted 2 years ago #

    I haven't had a response either and I submitted a ticket just over a month ago. I also tried to contact them regarding the lack of response and have heard nothing.

    I asked a question, so it wasn't like it was a big support query.

    Very disappointing!

  4. Ramzii
    Member
    Posted 2 years ago #

    I was seriously considering to donate in order to get support, since this plugin really is handy and I use it a lot...

    Guess that wont happen until this thread gets resolved.

  5. Mike Challis
    Member
    Plugin Author

    Posted 2 years ago #

    Sorry for the delay, support emails are being caught up on. and I am working on a 4.0 version with new features.
    http://wordpress.org/support/topic/working-on-a-40-version

  6. Iamhere
    Member
    Posted 2 years ago #

    Why not also add your support issue to the forum? Maybe someone else can help you too ?

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