Fast Secure Contact Form
No email received from self-hosted site using FS Contact Form (2 posts)

  1. Joanne
    Posted 5 years ago #

    I've installed wordpress for a site hosted on POW WEb.com. I've installed Fast Secure Contact Form plugin, and can get test emails without error.

    But I don't get emails when someone uses the form. I've followed the instructions on http://www.fastsecurecontactform.com/email-does-not-send.

    I have used WordPress to send, and also tried the PHP option. Still no email notice when the form is filledin

    Is it my host? Is there some way to check?


  2. flamenco
    Posted 5 years ago #

    You've followed directions carefully to troubleshoot this - that puts you head and shoulders above 97% of the people here! :-)

    I think it may indeed be time to talk to your host. For instance, they may indeed have security settings that block some domains or IP addresses. I remember in the past when huge swaths of AOL email addresses were blocked by email servers because of the tremendous amounts of spam from those. If you have the email address the sender is trying to use, that will help more.

    In the meantime, you could try doing a couple more tests from the live form, each time filling in different email addresses on the form itself, and see if those go through. If so, your site visitor may be being blocked.

    You could also try using your form with no Captcha or Akismet and have the person try again, or do some of your own testing.

    If none of that works, you could try another contact form. I have enjoyed using Contact Form 7 in the past. But Mike's form is great.

    Hope that helps a little,

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