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Events Manager
Username & Passwords Email not sent - Help? (23 posts)

  1. simonj007
    Member
    Posted 3 years ago #

    The software looks great and I've found it easy to use and it should be perfect for my needs - seminars/events for a law firm website.

    I'm testing the software with a view to buying the PRO version - but so far no luck getting it to work!

    However, hope you can help here:
    1) The phone number is NOT being captured anywhere.

    2) When I create test bookings (I've done many now!) I have not once been emailed a username and password - how do I make this work?

    The subscriber receives the 'Pending approval' email, which I thought might create and provide log-in details but does not.

    I can't for the life of me see any tutorial/documentation on these 'User Accounts' - please advise?

    I don't actually need my seminar participants to have a username and password - so ideally a way of disabling the feature would be great?

    Many thanks,
    Simon

    http://wordpress.org/extend/plugins/events-manager/

  2. gleysen
    Member
    Posted 3 years ago #

    I have the same issues..
    With version 4.14, the user could not login with the send UID and PWD, but in version 4.15 useraccount are created but the UID en PWD aren't send anymore..??
    (also phonenumber doesn't register indeed)

  3. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    double tested this now, seeing something similar. will investigate and fix.

  4. simonj007
    Member
    Posted 3 years ago #

    Many thanks Marcus.

    It's a great looking software and especially the integration with Google maps for venue locations.

    We just need it to work!

    Kind regards,
    Simon

  5. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    will fix this today, pretty sure there's a bug, not working for me either now.

  6. simonj007
    Member
    Posted 3 years ago #

    Today would be great.

    Let me know when and I'll happily test it from this end (UK) for you.
    Regards,
    Simon

  7. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    done, it's already in the dev version!
    http://wordpress.org/extend/plugins/events-manager/download/

    fixed the phone issue too

  8. simonj007
    Member
    Posted 3 years ago #

    Hi Marcus,

    Great - so do I need to re-download and install the plug-in for the changes to take effect?

    Simon

  9. gleysen
    Member
    Posted 3 years ago #

    Marcus, thx a lot for the quick fix, works like a charm!

    G.

  10. simonj007
    Member
    Posted 3 years ago #

    Marcus,

    I've deleted and re-installed and it's still not working?

    Do I need to completely remove all folders/files from cpanel related to Events manager before downloading again - please advise?

    Thanks,
    Simon

  11. simonj007
    Member
    Posted 3 years ago #

    Marcus,

    When I download the software again and enter settings I see all my old events listed? How can this be when I deleted all previous files and re-installed the software?

  12. gleysen
    Member
    Posted 3 years ago #

    Simon,

    I just downloaded the developer version via the link above, deleted all plugin files and uploaded the new files..
    (old events still exist, because they are kept in the MySQL db I guess..)

    G.

  13. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    you don't need to delete anything if you're on the latest version, just upload the file via FTP.

    events don't get deleted when deleting the plugin. that info is all kept in the database (doesn't get deleted automatically, requires manual deletion atm).

  14. simonj007
    Member
    Posted 3 years ago #

    Ok - which specific file please?

    Does that mean that the main download button to the latest version won't work until this new file is uploaded too?

  15. simonj007
    Member
    Posted 3 years ago #

    Ok - which specific file please?

    Does that mean that the main download button to the latest version won't work until this new file is uploaded too?

  16. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    just replace the events-manager folder in your plugins folder with the one from the dev version zip in the link I gave earlier

  17. simonj007
    Member
    Posted 3 years ago #

    Sorry to be a pain but now the booking form isnt showing correcty!

    I only see:
    Delegate Seat
    Price
    Spaces (then the drop down)
    Comment (then the comment box)
    Send your booking (button)

    So why is Name, Phone and Email missing?

  18. simonj007
    Member
    Posted 3 years ago #

    Any ideas with the above?

    Previously the booking form was showing no problem...

  19. simonj007
    Member
    Posted 3 years ago #

    Marcus,

    If I buy the Pro version will it all work?

    I don't understand why the booking form is missing fields now?

    Simon

  20. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    if you're logged in, it'll not show name etc. as it already has that information.

    in Pro you can add custom fields to the booking form as described here:
    http://wp-events-plugin.com/documentation/custom-booking-forms/

    however, if something's not working in Free it won't just start working in Pro, it's probably due to a plugin or theme conflict.

  21. simonj007
    Member
    Posted 3 years ago #

    Hi,
    How can I alter the text on the 'Send your booking' button to 'Send your reservation'?

    I can't locate the correct file to change - any ideas?

    Also, above the form where it's titled, 'Booking' - I need to change that to say 'Reservations'

    Thanks,
    Simon

  22. ajbeaven
    Member
    Posted 3 years ago #

    Perhaps it's because you're already logged in?

  23. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 3 years ago #

    check the docs for using template files : wp-events-plugin.com/documentation/using-template-files

    i believe that one is in the templates/placeholders/bookingform.php

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