Title: [Plugin: eShop] Transaction Error Last modified: August 20, 2016 --- # [Plugin: eShop] Transaction Error * Resolved [randy.kassebaum@proforma.com](https://wordpress.org/support/users/randykassebaumproformacom/) * (@randykassebaumproformacom) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/) * When someone checks out and goes to paypal it looks like that is working. However, the transaction in eshop goes directly into the fail tab. Why does it go directly their and email us an error. The transaction does go thru on paypal end. What do I need to change. Thank you. * [http://wordpress.org/extend/plugins/eshop/](http://wordpress.org/extend/plugins/eshop/) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/plugin-eshop-transaction-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-eshop-transaction-error/page/2/?output_format=md) * Anonymous User * (@anonymized-3085) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904600) * There will be clues in the email that is sent to the admin -both in the subject and the text in the email before the variables. * Thread Starter [randy.kassebaum@proforma.com](https://wordpress.org/support/users/randykassebaumproformacom/) * (@randykassebaumproformacom) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904629) * n instant payment notification was received * from [ email redacted ] on 07/18/2012 at 8:59 PM * Details: Paypal has reported an invalid payment. * mc_gross: 26.17 protection_eligibility: Eligible address_status: confirmed item_number1: 437M-California Blue : XLarge (25\\\\\\ w, 32\\\\\\ L) tax: 1.72 item_number2: 2000-Heliconia : XLarge (24\\\\\\ W, 31\\\\\\ L) payer_id: 6ECS8XDX2XAB8 address_street: 2905 Tennyson St. payment_date: 13:59:30 Jul 18, 2012 PDT payment_status: Completed charset: windows-1252 address_zip: 68516 mc_shipping: 0.00 mc_handling: 0.00 first_name: Shari mc_fee: 1.06 address_country_code: US address_name: Shari Schafer notify_version: 3.5 custom: 6f1dbbd526376487c23b86832f7bc2565007230fa456e8.86433552 payer_status: unverified business: [ email redacted ] address_country: United States num_cart_items: 2 mc_handling1: 0.00 mc_handling2: 0.00 address_city: Lincoln verify_sign: AFcWxV21C7fd0v3bYYYRCpSSRl31ANHZ.LB4O9RIYJ0YX1VAHocKa89m payer_email: [stuff2905@aol.com](https://wordpress.org/support/topic/plugin-eshop-transaction-error/stuff2905@aol.com?output_format=md) mc_shipping1: 0.00 mc_shipping2: 0.00 tax1: 1.19 tax2: 0.53 txn_id: 08E51498GG918591M payment_type: instant last_name: Schafer address_state: NE item_name1: Polo California Blue receiver_email: [ email redacted ] item_name2: LPS Tee Heliconia payment_fee: 1.06 quantity1: 1 quantity2: 1 receiver_id: TVJEHMZUZ2UQ4 txn_type: cart mc_gross_1: 16.95 mc_currency: USD mc_gross_2: 7.50 residence_country: US receipt_id: 2018- 8473-1708-7294 transaction_subject: 6f1dbbd526376487c23b86832f7bc2565007230fa456e8.86433552 payment_gross: 26.17 ipn_track_id: 3c39215a2005 * Regards, Your friendly automated response. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904644) * [http://quirm.net/wiki/eshop/troubleshooting/invalid-failed-payments/](http://quirm.net/wiki/eshop/troubleshooting/invalid-failed-payments/) * Thread Starter [randy.kassebaum@proforma.com](https://wordpress.org/support/users/randykassebaumproformacom/) * (@randykassebaumproformacom) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904691) * I will check this out. We are still having the orders go into the fail tab. Another question for you? Can it be set up so and editor can view order information and stats? If so, how do I do that. Thanks. * Anonymous User * (@anonymized-3085) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904704) * yes that can be set up, you will need a role manager plugin to accomplish it. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904705) * I seem to recall that some eShop users have found [http://wordpress.org/extend/plugins/user-role-editor/](http://wordpress.org/extend/plugins/user-role-editor/) to be useful for this. * Thread Starter [randy.kassebaum@proforma.com](https://wordpress.org/support/users/randykassebaumproformacom/) * (@randykassebaumproformacom) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904713) * I will try that. It seams that we have the orders not going to the fail section or tab. Yea. One more question? I selected an image of the product to show up in the cart. I put 80 in the box for the percentage. However, all that shows up when you check out is a shopping cart and not the product image. What do I need to change. Thank You. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904714) * Can you replicate the problem using the Twenty Eleven theme with **all** other plugins deactivated? My guess is that it will be a theme issue. What theme are you currently using? * Thread Starter [randy.kassebaum@proforma.com](https://wordpress.org/support/users/randykassebaumproformacom/) * (@randykassebaumproformacom) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904725) * Im using estore from [http://www.elegantthemes.com/gallery/](http://www.elegantthemes.com/gallery/) * Anonymous User * (@anonymized-3085) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904726) * we do not support that theme. You would need to test in twenty eleven. * [reedjholmes](https://wordpress.org/support/users/reedjholmes/) * (@reedjholmes) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904743) * Fist off, thank you for this great plugin guys. I have been using eshop for a few years now, and I am suddenly getting failed transaction emails as well, even though payments are successfully being made to PayPal (I believe this error started to appear after the most recent update). * Here is an example of the failed email message: * subject: Paypal IPN -A Failed Payment Ref:6E81096254371003V * An instant payment notification was received * from [xxx@hotmail.com](https://wordpress.org/support/topic/plugin-eshop-transaction-error/xxx@hotmail.com?output_format=md) on 07/21/2012 at 11:21 PM * Details: The transaction was not completed successfully. eShop could not validate the order. * mc_gross: 100.00 protection_eligibility: Eligible address_status: confirmed item_number1: shirt-pants001 : Shirt and Pants L Blue tax: 0.00 item_number2: shirt-pants001 : Shirt and Pants L Black payer_id: WBWU4M33WK6BS address_street: 73 XXX avenue payment_date: 16:21:37 Jul 21, 2012 PDT payment_status: Completed charset: windows-1252 address_zip: X8X 3X2 mc_shipping: 15.00 mc_handling: 0.00 first_name: Michael mc_fee: 3.20 address_country_code: CA address_name: Michael XXX Goalie Training notify_version: 3.5 custom: 5c76de5746601516e197a06170b6a6fd500b38d5b6feb8.28860840 payer_status: verified business: [info@hockeyunderwear.net](https://wordpress.org/support/topic/plugin-eshop-transaction-error/info@hockeyunderwear.net?output_format=md) address_country: Canada num_cart_items: 2 mc_handling1: 0.00 mc_handling2: 0.00 address_city: Hamilton verify_sign: AVIMPgoSSXAB0TFqT6zIppDkcJqQAmsDoLIz9GY010yqoB0nGLXTVW30 payer_email: [xxx@hotmail.com](https://wordpress.org/support/topic/plugin-eshop-transaction-error/xxx@hotmail.com?output_format=md) mc_shipping1: 15.00 mc_shipping2: 0.00 tax1: 0.00 tax2: 0.00 txn_id: 6E81096254371003V payment_type: instant payer_business_name: Michael XXX Goalie Training last_name: XXX address_state: Ontario item_name1: Stanfields Pro Hockey Underwear receiver_email: [info@hockeyunderwear.net](https://wordpress.org/support/topic/plugin-eshop-transaction-error/info@hockeyunderwear.net?output_format=md) item_name2: Stanfields Pro Hockey Underwear payment_fee: 3.20 quantity1: 1 quantity2: 1 receiver_id: 4ZGV5GNVNLSJA txn_type: cart mc_gross_1: 60.00 mc_currency: USD mc_gross_2: 40.00 residence_country: CA transaction_subject: 5c76de5746601516e197a06170b6a6fd500b38d5b6feb8.28860840 payment_gross: 100.00 ipn_track_id: 571e9dabb0c31 * Regards, Your friendly automated response. * Anonymous User * (@anonymized-3085) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904745) * At the moment I do not know if paypal’s IPN is working correctly and I am unable to test transactions within their sandbox. When I am able to again I will be checking to see if it works or not. * However, generally if the plugin did work, and no longer works, then the issue lies outside of the plugin. * [reedjholmes](https://wordpress.org/support/users/reedjholmes/) * (@reedjholmes) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904747) * Thanks elfin. * [apache2012](https://wordpress.org/support/users/apache2012/) * (@apache2012) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904763) * Hi, I am getting failed transaction emails too, but the payments are successfully being made to PayPal. * subject: Paypal IPN -INVALID Payment Ref:8XV17711XV087563R An instant payment notification was received from [xxx@gmail.com](https://wordpress.org/support/topic/plugin-eshop-transaction-error/xxx@gmail.com?output_format=md) on 08/06/2012 at 5:08 PM * Details: Paypal has reported an invalid payment. * mc_gross: 1.21 protection_eligibility: Ineligible address_status: unconfirmed item_number1: wastebin : Metal payer_id: 2MGJDSPD7KAKG tax: 0.21 address_street: Via XXX payment_date: 10:08:41 Aug 06, 2012 PDT payment_status: Completed charset: windows-1252 address_zip: 00165 mc_shipping: 0.00 mc_handling: 0.00 first_name: XXX mc_fee: 0.39 address_country_code: IT address_name: XXX notify_version: 3.5 custom: 876bdfdb88a7998ed1a8ff683ae7053a501ff9d13fac05.35064467 payer_status: verified business: [XXX@XXX.it](https://wordpress.org/support/topic/plugin-eshop-transaction-error/XXX@XXX.it?output_format=md) address_country: Italy num_cart_items: 1 mc_handling1: 0.00 address_city: Roma verify_sign: AiY2sYhqjwo9JWSCiGo4-FDhTkIIAMs0x3nHIZ81XSzso30cCiRvO.LX payer_email: [XXX@gmail.com](https://wordpress.org/support/topic/plugin-eshop-transaction-error/XXX@gmail.com?output_format=md) mc_shipping1: 0.00 tax1: 0.21 txn_id: 8XV17711XV087563R payment_type: instant last_name: XXX address_state: RM item_name1: Waste Bin receiver_email: [XXX@XXX.it](https://wordpress.org/support/topic/plugin-eshop-transaction-error/XXX@XXX.it?output_format=md) payment_fee: quantity1: 1 receiver_id: DRHX4EJ2P9RYA txn_type: cart mc_gross_1: 1.00 mc_currency: EUR residence_country: IT transaction_subject: 876bdfdb88a7998ed1a8ff683ae7053a501ff9d13fac05.35064467 payment_gross: ipn_track_id: 8da4d9a6828b9 * Regards, Your friendly automated response. * Can you help me? Thanks * Anonymous User * (@anonymized-3085) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/#post-2904768) * > Paypal has reported an invalid payment. * you need to check all your settings carefully – one of them is probably incorrect. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/plugin-eshop-transaction-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-eshop-transaction-error/page/2/?output_format=md) The topic ‘[Plugin: eShop] Transaction Error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/eshop_d6e4b8.svg) * [eShop](https://wordpress.org/plugins/eshop/) * [Frequently Asked Questions](https://wordpress.org/plugins/eshop/#faq) * [Support Threads](https://wordpress.org/support/plugin/eshop/) * [Active Topics](https://wordpress.org/support/plugin/eshop/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/eshop/unresolved/) * [Reviews](https://wordpress.org/support/plugin/eshop/reviews/) ## Tags * [transaction failed](https://wordpress.org/support/topic-tag/transaction-failed/) * 18 replies * 5 participants * Last reply from: Anonymous User * Last activity: [13 years, 7 months ago](https://wordpress.org/support/topic/plugin-eshop-transaction-error/page/2/#post-2904786) * Status: resolved