Title: [Plugin: eShop] Order confirmation emails Last modified: August 19, 2016 --- # [Plugin: eShop] Order confirmation emails * [jml](https://wordpress.org/support/users/jml/) * (@jml) * [16 years, 6 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/) * After making myself crazy with a different e-commerce plugin and all of its sales tax configuration issues, I was very happy to find eShop. It was a little confusing trying to figure out where to start, but now that I have most things sorted out on my test site I am very happy with how everything works. It is almost ready to go live except for one little problem – the confirmation emails are not being sent out. * I did a few test orders as cash sales and I did not receive any email notification of the order (am I supposed to get one?) and the “customer” did not receive an order confirmation email. * I looked at the email template settings and only the default ones were active, so I copied the default info into the cash template and activated that. I then placed another test order with cash payment and still no emails were sent. I placed another order using paypal and no emails were sent then either. I checked that the email address I was using in the eShop settings matched what I was using for paypal so I know that isn’t the issue. * I am using a ymail email address. I tried switching all of my eshop settings and paypal to a different email address that uses my domain name (orders@mydomain. com) and that didn’t work either. I looked through these forums and found this thread: [http://wordpress.org/support/topic/291306?replies=11](http://wordpress.org/support/topic/291306?replies=11) * So I tried using two different smtp plugins and changing the default port but it still didn’t work. I couldn’t even get the smtp plugin test emails to work. I switched everything back to ymail after that and now I don’t know what else to try. * It’s not the end of the world or anything. I can manually send out emails when I get orders because I don’t expect a high volume of sales, but it would be really nice if I could get these automatic emails to work. * I’m on WordPress 2.8.5 if it matters. * Anyone know why I am having this issue and how I can fix it? Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/page/2/?output_format=md) * Anonymous User * (@anonymized-3085) * [16 years, 6 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256582) * I haven’t got anything to add from that thread. eShop uses built in wp mail functions to send emails out. So I don’t think it would be an eShop issue. * Thread Starter [jml](https://wordpress.org/support/users/jml/) * (@jml) * [16 years, 6 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256595) * Ok. I’ll probably try again to get it to work and then just send manual email responses if I can’t figure it out. I’m really happy with how the plugin functions and automatic emails aren’t a necessity. They just sound so convenient. * Thanks. * [anakciremai](https://wordpress.org/support/users/anakciremai/) * (@anakciremai) * [16 years, 5 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256699) * I experienced the same thing over mr Jml, customers can not receive emails from eshop. help me for the solution ….. * [anakciremai](https://wordpress.org/support/users/anakciremai/) * (@anakciremai) * [16 years, 5 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256700) * whether there is influence from API Key?? * Anonymous User * (@anonymized-3085) * [16 years, 5 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256701) * as I said before: eShop uses built in wp mail functions to send emails out. So I don’t think it would be an eShop issue. * Just make sure you are checking your junk folder in case it was marked as spam. * Thread Starter [jml](https://wordpress.org/support/users/jml/) * (@jml) * [16 years, 4 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256705) * I haven’t received any orders yet but when I sent the test email using the WP- Mail-SMTP plugin and using my gmail address everything worked fine. So I set up gmail to forward to my other email address. I think it will work since I received the test email but I don’t know. Try it on your shop and see what happens. * [jr902](https://wordpress.org/support/users/jr902/) * (@jr902) * [15 years, 10 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256724) * I had the same issue and poured hours upon hours of my time into researching the issue and attempting to find a solution… * After realizing that not a single thread offered any helpful insight, I decided to go against the eShop/PayPal suggested configurations. * The Solution? — – I simply enabled the IPN/Auto Return on PayPal. All was fixed. All is well. All orders are immediately processed. All confirmation emails are immediately sent. All downloads are completed. * Hope this helps everyone who ran into the same problem. * Anonymous User * (@anonymized-3085) * [15 years, 10 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256725) * thanks, I’ll add that to the help * [eurekabirds](https://wordpress.org/support/users/eurekabirds/) * (@eurekabirds) * [15 years, 10 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256727) * I’m having the same problem and could use a little extra help… * When you activate the IPN, what’s used as the notification URL (in the PayPal setting)? * Thanks * Anonymous User * (@anonymized-3085) * [15 years, 10 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256728) * strictly speaking for eShop it is automatic, you shouldn’t need to add that to Paypal. * [eurekabirds](https://wordpress.org/support/users/eurekabirds/) * (@eurekabirds) * [15 years, 10 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256730) * The customer and I are both receiving emails from PayPal. * No email with the download is sent though…Thought I could try to fix my issue like Jr902 did above but I don’t know what notification URL to use in the IPN setting. * Thanks Rich * [eurekabirds](https://wordpress.org/support/users/eurekabirds/) * (@eurekabirds) * [15 years, 10 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256731) * Also, all orders are “pending” * Anonymous User * (@anonymized-3085) * [15 years, 10 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256732) * easiest method for individual site would be to stick the cart into test mode – make a purchase up to the redirect page, then view the source. * The value you need is the notify_url * [eurekabirds](https://wordpress.org/support/users/eurekabirds/) * (@eurekabirds) * [15 years, 10 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256733) * No dice. “notify_url” is not in the source of the paypal redirect page… Maybe this is indicative of the problem I’m having? * Anonymous User * (@anonymized-3085) * [15 years, 10 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/#post-1256734) * link to your site? Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/page/2/?output_format=md) The topic ‘[Plugin: eShop] Order confirmation emails’ is closed to new replies. * 27 replies * 5 participants * Last reply from: Anonymous User * Last activity: [15 years, 9 months ago](https://wordpress.org/support/topic/plugin-eshop-order-confirmation-emails/page/2/#post-1256747) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics