• Resolved fran330

    (@fran330)


    Hello,

    On one of my websites, I just noticed that UpdraftPlus was deactivated. When trying to activate or to update, I get an error.

    Current version : Version 1.16.47

    When trying to delete, in order to reinstal it, I get an error too.
    Here is the message : https://pastebin.com/5Z4JZxUN

    And when trying to activate the plugin “Health Check & Troubleshooting”, I got the same error message related to UpdraftPlus.

    Can you please help ?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    You are using the old version of UpdraftPlus. Kindly update to latest version and run a test backup to see if you still get the same issue.

    Thanks,
    Bryle

    Thread Starter fran330

    (@fran330)

    Hi, thanks for quick reply.

    As I wrote above, when trying to update, I got the same error message.

    Today, it’s worse: I can’t access the Admin of my website anymore. Instead, I get the same error message as mentionned above.
    However, thanks god, the frontend is still showing though.

    I hope you can guide me in order to fix the problem. I don’t mind giving you the necessary access info if it makes things easier for you.

    Thanks in advance,
    Fran

    Thread Starter fran330

    (@fran330)

    (followin my last reply)

    I just changed the plugin name via FTP, to updraftplus-hold
    That way, I was able to access wp admin and to update WP, themes and plugins except updraftplus.

    In wp, updraftplus still shows in my list of plugings. How come ? The button “update” is there.

    I prefer to wait for you advice before I do anything else…

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    That is weird!

    Do you have any caching plugins? Can you try to disable or clear cache and see if that helps fix the issue? If you totally delete the plugin too, does it still appear on the list?

    Thanks,
    Bryle

    Thread Starter fran330

    (@fran330)

    I disabled the cache plugin. Then via FTP I give updraftplus its original name. All was OK.
    After that, I was able to update and to reactivate. All is fine now ! 🙂

    Meanwhile, as I said, I did update WP, WP themes and all plugins except updraftplus.
    Before then, maybe the problem was due to some plugin incompatibility, that got resolved with the updates… (maybe).

    Anyway it works now, I’m happy. Thank you for your attention 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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