Support » Plugin: Facebook for WooCommerce » plugin Error

  • ARJDAR

    (@arjunmpgupta)


    hi,

    as from morning i was getting notice as facebook is updating features, so might doesnt work properly and later got this notice as bellow:

    Heads up! Facebook for WooCommerce is migrating to a more secure connection experience. Please click here and go to Manage Connection > Advanced Options > Reconnect Catalog to securely reconnect

    now if i try to reconnect catalog, i am unable to do it
    can you advise on this

Viewing 12 replies - 1 through 12 (of 12 total)
  • I have the same problem, and the facebook catalog doesn’t update…

    Plugin Author SkyVerge

    (@skyverge)

    Hey @arjunmpgupta and @scox!

    Thanks for reaching out about this issue, and I’m sorry that the reconnection option didn’t work as expected.

    With the latest release, we’ve had to rollback a few of the features we previously offered, in order to resolve a security issue with the connection logic. We’re waiting on the next release of the Facebook API in order to bring these back, though, in the meantime, the products will sync every hour by using the Facebook feed sync.

    You’ve mentioned that you were unable to reconnect the catalog. I’d love to get a bit more information on this to see what sort of error you were shown, or what happened when you did try to reconnect the catalog.

    Are you able to send over any screenshots of this occurring so I can look into this further for you?

    Cheers!

    Simon.

    Hi Simon,

    Here’s a short video of the issue https://drive.google.com/open?id=1I77Orgf0_oBTubpBXsaDNbFC2aFp1t6F

    Thanks.

    Plugin Author SkyVerge

    (@skyverge)

    Hey @creosmart,

    Thanks for sharing that video! That seems to match what some of our other merchants are seeing as well. As the pop-up window and code is something hosted and developed by Facebook, our developers have reached out to them to see if they can shed any light on this.

    If you’d be willing, I’d like to take a closer look at the reconnect button and the calls it makes when clicked. In order to do so, I’d need to be added to your store page as an Editor to allow me to access the pop-up. This would, by proxy, also need me to be added as a temporary admin to your site!

    If this would be possible for us to have a closer look, would you please raise a support request via our support form so that we can communicate these credentials in private?

    Cheers!

    Simon.

    WordPress dashboard Heads up! Facebook for WooCommerce is migrating to a more secure connection experience. Please click here and go to Manage Connection > Advanced Options > Reconnect Catalog to securely reconnect. Learn more.

    dont understad & my facebook page dont show any product

    Plugin Author SkyVerge

    (@skyverge)

    Hey @mishumart,

    Thanks for the follow-up here. Facebook have now resolved the issue with the reconnect button that @creosmart originally raised, so if you’re still having issue connecting your catalog, we can certainly take a closer look.

    When you follow the notices instructions are you able to click the reconnect catalog okay? You can do this by navigating to WooCommerce > Settings > Integration > Facebook for WooCommerce > Manage Connection, then wait for the pop-up window to be displayed. Once this has loaded, you can click Advanced Options > Reconnect Catalog to migrate your catalog to the new security fixes version.

    And to confirm, were your products correctly syncing previously?

    Cheers!

    Simon.

    I still have the message about moving to a more secure connection but when I click “click here” or from the Integration page and click “Manage” I just get “Sorry, this content isn’t available right now” in a pop-out window. Please either remove the message or fix “Manage” so that it actually pulls something up.

    • This reply was modified 9 months, 1 week ago by satoveillon.

    @satoveillon @skyverge I get the identical error message. Is there a fix?

    Plugin Author SkyVerge

    (@skyverge)

    Hi @satoveillon and @poetryinink!

    If you’re still having these issues, would you please open up a support request with us here?

    https://skyverge.com/contact/

    Please also include your system status so we can get a better idea of what might be going on. You can grab it by going to:

    WooCommerce > Status and clicking on Get system report.

    Thanks so much, both!

    Julie 🙂
    SkyVerge

    Здравствуйте

    У меня выскочило окно – Heads up! You’re ready to migrate to a more secure, reliable Facebook for WooCommerce connection. Please click here to reconnect!

    Нажимаю, соглашаюсь и в конце получаю ошибку – Ой! Произошла ошибка.
    Возможно, это связано с технической проблемой, которую мы уже решаем. Попробуйте перезагрузить страницу.

    Подскажите, что делать

    Plugin Support Marcus, SkyVerge Support

    (@marcusskyverge)

    Hi @adrugv,

    Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing an issue as well. Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there 🙂

    Thanks,
    Marcus

    Plugin Support Marcus, SkyVerge Support

    (@marcusskyverge)

    Hey all,

    It has been a while since we heard from anyone here. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Marcus

Viewing 12 replies - 1 through 12 (of 12 total)
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