Title: Plugin Error
Last modified: November 14, 2018

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# Plugin Error

 *  Resolved [abbeycrombie](https://wordpress.org/support/users/abbeycrombie/)
 * (@abbeycrombie)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-error-117/)
 * Hi, I just tried to update the plugin today and have gotten an error every time
   I try to activate it. I have tried disabling the plugin, reactivating the plugin,
   deleting and reinstalling the plugin and does not seem to work.
 * My error is as follows:
 * Plugin could not be activated because it triggered a fatal error.
 * Warning: require_once(/wp-content/plugins/socialsnap/includes/compatibility/class-
   fsb-compatibility.php): failed to open stream: No such file or directory in /
   wp-content/plugins/socialsnap/socialsnap.php on line 216
 * Fatal error: require_once(): Failed opening required ‘/wp-content/plugins/socialsnap/
   includes/compatibility/class-fsb-compatibility.php’ (include_path=’.:/opt/alt/
   php72/usr/share/pear’) in /wp-content/plugins/socialsnap/socialsnap.php on line
   216
 * Any help would be appreciated. Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

 *  [Siddharth Giri](https://wordpress.org/support/users/siddharthgiri/)
 * (@siddharthgiri)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-error-117/#post-10878285)
 * I’ve also faced the same error after updating the plugin.
 * Actually, We’re facing this error because plugin author has added two lines to
   the `socialsnap.php` file to access the compatibility files but the author forgot
   to upload the Compatibility folder inside the Includes folder.
 * So, We have to wait for the next update or If you want to solve the error now
   then you can follow the below steps:
 * Go to the /wp-content/plugins/socialsnap/ folder then edit the `socialsnap.php`
   file then remove the codes from 216 and 217 line then save the file.
 * For example, Remove these two codes from the socialsnap.php file.
 * require_once SOCIALSNAP_PLUGIN_DIR . ‘includes/compatibility/class-fsb-compatibility.
   php’;
    require_once SOCIALSNAP_PLUGIN_DIR . ‘includes/compatibility/class-sw-
   compatibility.php’;
 *  Plugin Author [Social Snap](https://wordpress.org/support/users/socialsnap/)
 * (@socialsnap)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-error-117/#post-10878421)
 * Hello,
 * We are so sorry to hear that, please update the plugin to v1.0.9.1 and the issue
   should be resolved.
 *  [sadhaka](https://wordpress.org/support/users/sadhaka/)
 * (@sadhaka)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-error-117/#post-10878700)
 * I have the same problem, but I can’t update because the plugin error has stopped
   me from being able to login to my WordPress admin !
 *  [sadhaka](https://wordpress.org/support/users/sadhaka/)
 * (@sadhaka)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-error-117/#post-10878706)
 * sorry error
    -  This reply was modified 7 years, 5 months ago by [sadhaka](https://wordpress.org/support/users/sadhaka/).
 *  Plugin Author [Social Snap](https://wordpress.org/support/users/socialsnap/)
 * (@socialsnap)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-error-117/#post-10878762)
 * Please send us an email (hello@socialsnap.com) and we’ll get this resolved for
   you.
    -  This reply was modified 7 years, 5 months ago by [Social Snap](https://wordpress.org/support/users/socialsnap/).
 *  [sadhaka](https://wordpress.org/support/users/sadhaka/)
 * (@sadhaka)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-error-117/#post-10878782)
 * Thanks for the response, but it’s OK – I commented out the appropriate lines 
   in `socialsnap.php` which allowed me to update the plugin.
 *  [katefarleybk](https://wordpress.org/support/users/katefarleybk/)
 * (@katefarleybk)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-error-117/#post-10879826)
 * I have the same error, Can you please share how to fix it, i cannot update plugin
   since i cannot log in to my WordPress admin.
 *  Thread Starter [abbeycrombie](https://wordpress.org/support/users/abbeycrombie/)
 * (@abbeycrombie)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-error-117/#post-10879836)
 * Hi, you can refer to this on how to disable plugins without access to your admin
   area: [https://www.ostraining.com/blog/wordpress/disable-a-wordpress-plugin/](https://www.ostraining.com/blog/wordpress/disable-a-wordpress-plugin/)
 * I did Option #1.
 *  [sadhaka](https://wordpress.org/support/users/sadhaka/)
 * (@sadhaka)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-error-117/#post-10879842)
 * Use your FTP client to navigate to `wp-content/plugins/socialsnap` then open 
   the `socialsnap.php` file in a decent text editor.
 *     ```
       Scroll down to around lines 216-217 and comment-out the lines:
       require_once SOCIALSNAP_PLUGIN_DIR . 'includes/compatibility/class-fsb-compatibility.php';
       require_once SOCIALSNAP_PLUGIN_DIR . 'includes/compatibility/class-sw-compatibility.php';
       ```
   
 * … by prefixing each one with two forward slashes `//`
 * You should now be able to log in to your WordPress admin and update the plugin.
    -  This reply was modified 7 years, 5 months ago by [sadhaka](https://wordpress.org/support/users/sadhaka/).
 *  [katefarleybk](https://wordpress.org/support/users/katefarleybk/)
 * (@katefarleybk)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-error-117/#post-10879870)
 * Thank you @abbeycrombi and [@sadhaka](https://wordpress.org/support/users/sadhaka/),
   It worked. I appreciate you help.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Plugin Error’ is closed to new replies.

 * ![](https://ps.w.org/socialsnap/assets/icon.svg?rev=1869219)
 * [Social Snap — Social Share Buttons & Click to Tweet](https://wordpress.org/plugins/socialsnap/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/socialsnap/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/socialsnap/)
 * [Active Topics](https://wordpress.org/support/plugin/socialsnap/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/socialsnap/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/socialsnap/reviews/)

 * 10 replies
 * 5 participants
 * Last reply from: [katefarleybk](https://wordpress.org/support/users/katefarleybk/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-error-117/#post-10879870)
 * Status: resolved