After many months of normal operation and following a server switch at envolve.com’s end to new IPs, the custom buddypress avatars have disappeared from our envolve chat bar (on subscription premium plan).
We have tried to whitelist the new IPs in firewalls etc., whithout any success. Hosting provider denied there is anything to be done at their end and Envolve’s support is unable to figure out any solution for this strange issue.
Wondering if anyone has experienced something similar.
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