Email Users
[resolved] HTML charcters showing in email (6 posts)

  1. FatLabllc
    Posted 3 years ago #

    A blast email went out with format set to HTML. Email was received by users but HTML was visible starting with <html><head><title> and including paragraph tags etc.

    Text was copied from plain text and looked fine in the visual WordPress editor.

    Any Ideas?


  2. Mike Walsh
    Plugin Author

    Posted 3 years ago #

    Off the top of my head, I can't think of what would cause that to happen. Nothing has changed in the plugin in quite a while now. I assume this has worked for you previously. Any changes to the email configuration on your server? Does the Test Message work correctly?

  3. cucocreative
    Posted 2 years ago #

    I too an having this problem.

    It looks fine in the visual editor, this is what you seen in the received email:

    <p>Can you see my tags?</p>

    [Please post code & markup between backticks or use the code button. Your posted code may now have been permanently damaged by the forum's parser.]

    Even when I send a test notification to myself, I can see all the html tags. It's fine whan I just send plain text, but we need to send html formatted emails.

    Any ideas?

  4. Mike Walsh
    Plugin Author

    Posted 2 years ago #

    It sounds like your mail header isn't set correctly. Have you looked at the raw mail headers to make sure they are of the right type?

    It should read something like:

    Content-Type: text/html

    As long as EMail Users is set to use HTML email, it will try to send HTML email. It uses the value from get_bloginfo('html_type') (see this) to get the content type setting from WordPress.

    If the header is correct, then for some reason your mail client isn't processing it.

  5. cucocreative
    Posted 2 years ago #


    The content type in the raw header was:

    Content-Type: text/plain; charset="UTF-8"

    Even though I selected HTML from the drop down.

    I was able to change this be adding this snippet to the function.php

    Thanks for pushing me in the right direction.

  6. Mike Walsh
    Plugin Author

    Posted 2 years ago #

    Glad you got it working. It is odd that WordPress is returning the content type as plain text. I am not even sure where/how that setting is set but that is what the plugin uses for constructing the header.

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