Email Before Download
Multiple Downloads in CSV File? (2 posts)

  1. stephb
    Posted 3 years ago #

    Hi, I have enabled "Multiple Downloads" where only the links get send via email for download. I have been doing a bunch of testing and when I open the CSV file I can't tell exactly what items / download_ids were downloaded, it just lists all of them that were included in the contact form.

    On my Downloads page I have the following code (and form):
    [email-download download_id="65, 64, 63, 1" contact_form_id="2821"]

    When I fill out the actual form on the page like I was a visitor, I have selected only two of the files to download. I get the email with the correct urls to download.

    However, when I open the CSV file under the download_id it creates two different entry lines with the same data and lists all 4 file_ids when I only selected two to download. How do I tell which of the two the visitor has downloaded? And how come it created two entries? Am I doing something wrong that this data is not accurate? Please advise. thank you.


  2. mandsconsulting
    Plugin Author

    Posted 2 years ago #

    Hi stephb,

    In our future release that is coming in the next few weeks, we fixed a little issue related to logging multiple downloads, and added an additional field in the CSV file selected_id that is referring to the downloaded file. So you will be able to more easily figure out what is what.

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