Support » Plugin: Email Before Download » [Plugin: Email Before Download] Gmail / Hotmail Send No Longer Working

  • Resolved forkenbrock

    (@forkenbrock)


    It seems that Gmail and Hotmail accounts are not receiving any emails from this plugin. In testing and use for the past several months I haven’t encountered any problem. It still works fine with the Outlook installation on my local machine, but none of the emails, whether with attachments, links or neither are coming through on Gmail or Hotmail (not in my Inbox or Spam).

    http://wordpress.org/plugins/email-before-download/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author mandsconsulting

    (@mandsconsulting)

    Hi forkenbrock,
    Thanks for your feedback.
    We have just tested Send Email option of Email Before Download plugin with a couple of Gmail accounts and had no issues with those.
    It looks like you have some issue with the environment where your wordpress is installed.
    When you say the emails are not coming through, are you talking only about emails generated by our plugin when you select “Send Email” option, or you also do not receive the emails to your gmail admin account when user submits the form?

    This is a mystery. I tried reinstalling WordPress 3.8.1 and deactivating my security plugins, but it didn’t help.

    I normally receive two emails, one with the generic info sent by Contact Form and a second with the link or attachment (I have the Send Email option selected). Neither of the emails are arriving to my Gmail or Hotmail account (even in spam), but there’s no problem receiving them in my Outlook installation. I’ve never had any problems before this week.

    I should have also mentioned that the email addresses (sent to Gmail/Hotmail) do show up in the plugin .CSV log.

    I have since tried deactivating all plugins except Email Before Download, Download Monitor and Contact Form, but it didn’t work. Still no emails to my Gmail or Hotmail. My downloads have dropped dramatically since last week, so I’m hoping there’s a solution. I had considered downgrading WP, but was a bit leery of doing more damage.

    Plugin Author mandsconsulting

    (@mandsconsulting)

    Hi forkenbrock,
    Downgrading WP doesn’t make sense. We have tested that with the latest versions everything and don’t have this issue.
    Are you able to send emails from other plugins in your installation of WP? For example, you could install and test WP-Mail-SMTP plugin.

    Thank you for that answer. With more understanding of how the system works I tested with WP-SMTP-Mail, which led me to try sending a message from the web interface of my hosting company. Same problem, so I filed a ticket and it seems to be related to an issue that’s come up with the spam filter on their server.

    Plugin Author mandsconsulting

    (@mandsconsulting)

    Hi forkenbrock,
    We hope that your issue will be resolved in the end.
    Thank you for the interest in our plugin.

Viewing 7 replies - 1 through 7 (of 7 total)
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