Support » Plugin: Email Before Download » [Plugin: Email Before Download] Fatal Error: downloadable file not found

Viewing 14 replies - 1 through 14 (of 14 total)
  • After doing some more googling, I found someone else who had the same problem and discovered that i needed to install the Download Monitor, not the Download manager.


    Perfect it works for me.
    Thanks 🙂

    Plugin Author mandsconsulting


    Hi idingken and Ajay Patel
    Sorry for the late response. We are working on this plugin during our free time.
    We are glad to hear that you managed to resolve your issues.

    Hi there. I’m getting the same here:

    Fatal error: Class ‘downloadable_file’ not found in XXXXXXXX.php on line 147

    I downgraded the WordPress. Disabled almost all plugins and it’s still not working.

    My domain is at Site5. Almost the same with other sites running fine.

    Any help?

    Plugin Author mandsconsulting


    Hi Binhomiranda
    Thanks for the interest to our plugin.
    Can you please check if you installed the Download Monitor and not Download Manager as the user idingken indicates above?

    Hi mandsconsulting.
    I hope you’re here and you haven’t left the site.
    I’ve got the same problem and I have installed Download Monitor by Mike Jolley

    Could you help me as well?

    Hi there. For sure, I installed the Download Monitor.
    Yesterday I did a brand new installation and again we got the error 🙁

    I don’t know how to solve it. I’m trying alternatives.

    Maybe the problem is caused by update of the Download Monitor (23th of June)

    I’ve been searching. There isn’t “class downloadadble_file” in the plugin.

    Yes I have the same problem. I know for a fact I’ve configured everything correctly. In addition, I have 7 years of PHP/MySQL experience as well as WordPress experience. There is definitely something wrong with the email before download plugin. Please fix this! 🙁

    What a pain!

    I got my site almost all day was down!

    I disabled Email Before Download but keep the Download Monitor. About a hour ago, disabled the Download Monitor and all worked fine with lots of blood and bandage 🙁

    Plugin Author mandsconsulting


    Hi blatan, Binhomiranda and robotsushi,

    Thanks for letting us know about your issues.

    The author of the Download Monitor finally released his new version.
    Recently we discussed that at so currently we are working on supporting it. The new version and the older one are not compatible and we don’t know yet how far this incompatibility goes. We will let you know about our new updates.

    So far you can use our plugin with the old version of Download Manager which is still available at
    Sorry for the inconveniences. We are working hard on fixing our plugin so it is up to date and compatible.

    I have just gone through installing these three plugins, and on first use I get:

    Fatal error: Class ‘downloadable_file’ not found in /home/xxxxxxx/public_html/xxxx/wp-content/plugins/email-before-download/email-before-download.php on line 147

    It looks like this error also prevents the php from completing, as the footer is missing from the page.

    When you say

    So far you can use our plugin with the old version of which is still available at

    Did you really mean “Download Manager” Isn’t “Download Monitor” the required item?

    It looks like your plugin is broken until you can integrate the update – I had a look at

    But that doesn’t inspire confidence, and the beta has been out 3 months and no word on release.

    So, too bad, as I need the capability to collect emails for downloads.

    I just checked, and I was using 1.0.2 of Download Monitor, last updated 6/30/2013. This is probably the new version described on the above web site. So, it is still broken.

    For the record, I’m using WP 3.5.2 Multisite; my ISP has the rest of the stack at the latest required revs; Email Before Download 3.2.3; Contact Form 7 3.4.2 .

    Plugin Author mandsconsulting


    Hi olenickit,
    We are not compatible with Download Manager at all. We are currently only compatible with Download Monitor Version 3.3.6. If you are using version 1.0.2 of Download Monitor it will not work as of right now. Please ensure you are using the 3.3.6 version available from the link above.
    We are however, about to release a new compatible version of Email Before Download in the very near future.

Viewing 14 replies - 1 through 14 (of 14 total)
  • The topic ‘[Plugin: Email Before Download] Fatal Error: downloadable file not found’ is closed to new replies.