Support » Plugin: Email Before Download » [Plugin: Email Before Download] Downloads hang and fail for some users

  • We have some site visitors reporting that certain downloads hang and ultimately fail with a “badly formed pdf” type of error. This happens across different browsers/versions and os’es. I am on win 7 with firefox and have never been able to replicate any of the issues, though I have remotely logged into to someone else’s computer and seen it happen. On that same user’s computer, I was able to right-click the file and save it, then open it just fine. Only direct-clicking on the download link exhibited the problem.

    Do you have any idea what might be causing this? Would using “force download” be a possible solution?

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  • Plugin Author mandsconsulting


    Hi Yardboy,

    Thank you for using our plugin. We haven’t seen the “badly formed pdf” error, so it would be very helpful if you send us the link to that url where we could test and debug.

    As for the “force download” Download Monitor option, it is not compatible with our “hide url” option, so you would either have to use either Download Monitor’s “force download” or our “hide url” option, but not both together.

    In the end, after some troubleshooting and digging we could only assume it was a problem with the server where our site and the files are hosted. We have moved all the files to Google Docs and used their shared URL’s in setting up the download entries in the plugin and everything seems to be working fine from then on.


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