Email Before Download
Download Monitor hits count doesn't work (3 posts)

  1. Alessandro Timmi
    Posted 3 years ago #

    Hi, thanks for this useful plugin!
    I have a problem with the link in the email: when someone click on it, my download count doesn't increase.

    Is it a known issue? Using Download monitor and its link is ok, but clicking on the email link doesn't increase the hits...

    Thanks in advance,



  2. xeagle
    Posted 3 years ago #


    There might be several reasons why it doesn't increase the hits value. Please make sure that your attempts match the following major behaviors:

    1. IP address of person who clicks on the link is blocked.
    2. The downloads could be available only for member, so user has to be logged in.
    3. The downloads could be accessible for everyone, but hits is counted only for non-logged in users.
    4. Etc...

    Thank you,

  3. mandsconsulting
    Plugin Author

    Posted 3 years ago #

    Hi Alessandro,

    If you choose the option to mask the link (with cURL) within EBD, then the hit count will not increase. Perhaps this is what you experienced?

    Note: You can collect the data from the EBD export (available in the Admin Panel) when masking the link.

Topic Closed

This topic has been closed to new replies.

About this Plugin

  • Email Before Download
  • Frequently Asked Questions
  • Support Threads
  • Reviews

About this Topic