[Plugin: Easy FancyBox] Cannot read property 'helpers' of undefined

  • Resolved basunera

    (@basunera)


    7 years, 8 months ago

    We are getting an error when using this plugin, we do get the video running as we want, but when we hit F12 we have this error.

    We can´t figure this out, and now we are reaching out for some help to solve this.

    https://basunera.com

    We tried to load the scripts in different order, we have tried to see if there where any known issues (conflicts with other plugins and themes), we tried to look in the code, but just can´t see the error. Maybe been trying to look for too long?

    https://wordpress.org/plugins/easy-fancybox/

Viewing 1 replies (of 1 total)
  • Rolf Allard van Hagen

    (@ravanh)

    7 years, 8 months ago

    Hi, ‘helpers’ is part of the fancyBox2 script and incompatible with the FancyBox version included with the Easy FancyBox plugin.

    Looking at your page source code, it’s your theme that is including fancyBox2 so it looks like it is incompatible with Easy FancyBox. Best to uninstall Easy FancyBox and find a way to use the fancyBox2 script. You might want to ask the theme devs for tips how to do that.

Viewing 1 replies (of 1 total)
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