Ah- it worked fine in gmail.
Must be a email template HTML issue?
Were you using Outlook when it failed?
Yep- Office Outlook 2007.
Worked fine in Gmail though.
There is a known bug with Outlook 2007 that we’re working on fixing.
Hi there- fair enough and no problem at all.
I tested your newest release and I’m still getting the original issue with outlook 2007 just to let you know but I’m sure you are working on it.
Heres a link to a screen shot to show you:
Google Docs Image
Only thing I noticed which I thought was a bit odd is when i viewed the source code it seemed to have put more <ul> and <li> tags than was necessary for some reason. (I’ve replaced the download link with a #)
<html><head><style type="text/css">#outlook a{padding: 0;}</style></head><body>
<div style="width: 550px; border: 1px solid #ccc; background: #f0f0f0; padding: 8px 10px; margin: 0 auto;"><div id="edd-email-content" style="background: #fff; border: 1px solid #ccc; padding: 10px;"><ul>
<li>Flower<br/>
<ul>
<li><a href="#">Flower</a></li>
</ul>
</li>
</ul>
<p style="margin-top:0;"> </p>
<p> </p>
</div></div> </body></html>
Perhaps if it used <br /> between the downloads instead of list it would work better but I have no idea really why it is. It seems to have put a <br/> in the list which is odd as well.
Just some thoughts.
Best
That is the correct number of LI tags, they’re just nested.
Was that screenshot taken from Outlook or Gmail?
Screen shot is from from Outlook 2007 sorry.
Is the second “Flower” word clickable?
The second flower word looks click able but does not work when I click on it.
When I hover over it a box appears with the URL of the download and a click to follow link text below it, but it does not work at all clicking it.
Hope that helps.
That does help, thanks. I’ve had some other users report that they’re still having problems with Outlook, so I’m definitely going to look into this more.
Hi Pippin,
Just adding my voice to the issue with Outlook 2007 and the links not being clickable. Other links I added to the email work fine but not the one from your plugin.
Any progress on a solution or a workaround?
Thanks.
Jim
Hi Pippin,
Just adding my voice to the issue with Outlook 2007 and the links not being clickable. Other links I added to the email work fine but not the one from your plugin.
Any progress on a solution or a workaround?
Thanks.
Jim
Hi Pippin…sorry for the double post…a mistake.
I looked at the url embedded in the email that is the issue and it looks like this:
http://mydomainname.com?download_key=054aeb23d9b2007d00dbf25357eee509&email=AutoFillinJim%40jpmorrison.us&file=0&download=735&expire=MTM1NjE2NzgyMQ%3D%3D
If I paste it directly into a browser it does not work. If I remove all the instances of #038; it does work. Hopefully that can lead you to it.
Jim
Trying again as the post changed my link above.
In the above link, the actual link has & #038 ; (without the spaces) where the & appears.
That seems to bother Outlook 2007. My quick research says it may be an artifact of a string replace call. It could be the one you have like this:
$message = str_replace( '{download_list}', $download_list, $message );
Hope this helps.
Jim
Jim,
The next release, v1.4, will have a work around for this. We’re adding a new template tag that outputs plain-text URL in the email templates that you can use as a fallback for Outlook users.
