Support » Plugin: Easy Digital Downloads » [Plugin: Easy Digital Downloads] Payment stuck as "Pending".

  • Resolved jrazmus


    I just updated to the newest version of the plugin after having a problem, but the update did not fix the issue.

    Today I received my first purchase through this plugin. The money went in to my Paypal standard account, but the purchase gets stuck at “pending”. The download link never gets emailed to the customer.

    I updated the plugin after reading some of the answers here, then ran a test purchase myself. Again, Paypal receives the money, but the transactions just stays “pending” and never send the receipt email and download link. It appears that the plugin is never notified that the payment has been completed.

    Please help! Thank you.

    Plugin version:
    Wordpress version: 3.4.1
    Website hosting: (linux server)
    Payment processor: Paypal standard

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Pippin Williamson


    There are a couple of things this could be caused by.

    First, do you have any anti spam plugins installed, such as Bad Behavior?

    I have akismet installed. Could that be the issue?

    I take that back, that plugin is not activated. The only plugin I have installed is yours.

    Plugin Author Pippin Williamson


    Can you please enable the “Test Gateway” and do a test purchase. Once you do, check to see if the purchase is marked as complete with the test gateway. This will help me narrow down the problem.

    Plugin Author Pippin Williamson


    Hey, just FYI, I’ve found the cause of this and applied a fix to the dev copy of the plugin. You can download it from the Git hub page if you want:

    If you decide to install the Github version, you will want to go to Settings > Payment Gateways and check the box for “Disable PayPal IPN Verification”.

    The test payment did mark as complete…

    I will try the link you have provided and see if that fixes the issue. Thanks for helping.

    Plugin Author Pippin Williamson


    Great, let me know.

    I had another user last night with a similar problem and it ended up being a different problem, so if it doesn’t work, let me know and I’ll do my best to find the cause.

Viewing 7 replies - 1 through 7 (of 7 total)
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