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[Resolved] [Plugin: Easy Digital Downloads] Not Working – Checkout (cart) Is Always Empty?

  • jeffm2008

    @jeffm2008

    Hi,

    I am having trouble getting this to work…
    My cart is always empty no matter many items I add to it. It says it adds them, but when I go to check out, it’s empty…and no checkout form is displayed…when I use the widget (which I really do not want to do on this site) it does add it to the cart..but when I go to checkout..it says your cart is empty…and the widget cart is now empty too.

    I’ve installed then reinstalled it, but now my pages do not get created anymore and my settings are saved somehwere, and they are still there when I reinstall it (PayPal info, etc). I’ve recreated the pages with the proper shortcodes, etc..still does the same thing.

    Is there a way to completely remove this plugin so I can start fresh?

    Are there any known issues with the “Atahualpa” theme running WP 3.4.2?

    I’ve installed it on another site running WP 3.4.1 with the “Simple Catch” theme and the checkout page works, but I get this error when I go to click the download link:

    “You do not have permission to download this file

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, cgiadmin@yourhostingaccount.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.”

    Anyway, this plugin seems to perfect for what I am looking for…I just can’t get it to work. Thanks!

    http://wordpress.org/extend/plugins/easy-digital-downloads/

Viewing 15 replies - 1 through 15 (of 45 total)
  • Catch Themes

    @catchthemes

    Hi jeffm2008,

    Your question is about plugin Easy Digital Download. So, I think it’s better to post this question in Plugin Forum.

    Yes, if they ask to add in some code to the theme then we might consider adding up in version update.

    Regards,
    Sakin

    Plugin Author Pippin Williamson

    @mordauk

    The issue is most likely caused by your host not having SESSIONS fully configured. Please read through the first two pages of this forum thread. Another user had your same problem and we fixed it by changing a host config option.

    jeffm2008

    @jeffm2008

    Thanks…

    Although it does work on my site with WP 3.4.1 with the”Simple Catch” theme and the checkout page works, but I get this error when I go to click the download link (both sites are hosted on startlogic.com)

    “You do not have permission to download this file

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, cgiadmin@yourhostingaccount.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.”

    However, it doesn’t work at all on the site running atahualpa, with plugins:

    Akismet

    Facebook Button Plugin (disabled)

    Hello Dolly (disabled)

    Jetpack by WordPress.com

    Maintenance (disabled)

    Select Meteor Slides

    SEO Ultimate (disabled)

    I am just unclear on the php.ini fix..I do have acces to it..but the forum post isn’t really clear on the fix…

    any help would be greatly apppreciated!

    Thank you!! 🙂

    Plugin Author Pippin Williamson

    @mordauk

    There are two separate issues here. Let’s fix the empty cart first.

    You need to set the session save path. Check out the PHP docs for that here.

    This might do the trick:

    session_save_path(realpath(dirname($_SERVER['DOCUMENT_ROOT']) . '/../session'));

    jeffm2008

    @jeffm2008

    Thanks for the quick response…

    I am unsure exactly where to put it (below)… Sorry I don’t mess with the php.ini often. Do I just replace: session.save_path = “/var/php_sessions” with the session_save_path(realpath(dirname($_SERVER[‘DOCUMENT_ROOT’]) . ‘/../session’)); ?

    I tried that and it didn’t seem to do anything

    Thank you in advance!

    The file storage module creates files using mode 600 by default.
    ; You can change that by using
    ;
    ; session.save_path = “N;MODE;/path”
    ;
    ; where MODE is the octal representation of the mode. Note that this
    ; does not overwrite the process’s umask.
    ; http://php.net/session.save-path
    session.save_path = “/var/php_sessions”

    jeffm2008

    @jeffm2008

    I put session_save_path(realpath(dirname($_SERVER[‘DOCUMENT_ROOT’]) . ‘/../session’));

    in the beginning of my wp-config.php file and it still doesn’t work…

    was that right?

    Thanks

    jeffm2008

    @jeffm2008

    I’ve gotten the cart to show up up on the checkout page by pointing the session.save path to the absolute path of the home directory..

    But I have still have multiple issues..

    I am able to check out via paypal, but it doesn’t redirect me automatically back, I have to click the “return to…” link.

    Then when I am redirected i get a “You do not have permission to download this file” error and can not download the file.

    Also, I never receive the confirmation email with the download links.

    Thanks!

    Plugin Author Pippin Williamson

    @mordauk

    OK good on the session!

    For the auto return, that is a setting in your PayPal account. Go to Profile > My Selling Tools.

    For the no permissions error, this is shown because the purchase hasn’t been verified. To fix this, do two things:

    1. Go to PayPal > Profile > My Selling Tools > Instant Payment Notification and make sure it is enabled, and set your URL to:

    http://yoursite.com/?edd-listener=IPN

    This is usually not needed, but some sites need it.

    2. Go to WordPress > Downloads > Settings > Payments and check the box for “Disable IPN Verification.

    I also have this problem, i did get it all working before, so it is a good plugin just, nothing goes to my cart now. I have gone through everything and using short codes did work before, but not now!? Do i just need a [downloads] and [download_cart] for things to work? What are the default pages/codes that you need?
    Any help would be greatly appreciated.

    p.s am i right in saying .m4r extension files are not accepted?

    Plugin Author Pippin Williamson

    @mordauk

    @royhutton When you say that items aren’t going to the cart, do you mean that you add them and then go to the checkout page, and the cart is empty?

    Correct, m4r files are not currently accepted, but we can add them.

    Yes exactly. I am unsure of the default shortcodes needed whether i am missing one, i think i have just [downloads] and [download_cart], in the settings i have also selected checkout with the download cart short code in it. I moved my site across to my own ipage hosting from a blue host account. I do have a custom theme (red light) but even when i reverted to default it is still not having it.

    Thanks for getting back to me. I did have it working before so i know it is a great plug in, so, why is is not pushing the download through to the cart?

    Plugin Author Pippin Williamson

    @mordauk

    The short codes you’re using will work fine.

    Do you have a lice URL you can show me?

    http://www.hypnoticringtones.com/

    I have taken my template off and it is just the basic one for now . try and purchase a download – there is nothing in the cart. :/

    by lice did you mean slice? – sorry live url yes, above.

    Plugin Author Pippin Williamson

    @mordauk

    Can you go to Downloads > Settings > Misc and check the box for Disable Ajax to see if that makes items stay in the cart?

    Also, can you get access to your server’s PHP error logs?

Viewing 15 replies - 1 through 15 (of 45 total)
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