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[resolved] Not receiving Sales email (6 posts)

  1. MysteriousCats
    Member
    Posted 3 years ago #

    Hi,

    I am doing a test sale and I do receive the download email but not the sales email confirmation.
    Any ideas?

    Regards,
    Ana

    http://wordpress.org/extend/plugins/easy-digital-downloads/

  2. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 3 years ago #

    The buyer gets the email but the admin does not, correct?

  3. MysteriousCats
    Member
    Posted 3 years ago #

    Correct. Yesterday, everything was working fine. But I had to restart from zero again today and now it's not working.

  4. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 3 years ago #

    Can you try installing the Configure SMTP plugin and see if that makes a difference?

    Since the emails get sent to the buyer, it shows that the plugin is working fine (I'm pretty sure), so it's probably a problem with email routing to your address. Configure SMTP tends to fix this.

  5. MysteriousCats
    Member
    Posted 3 years ago #

    All sorted! Thank you!

  6. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 3 years ago #

    Great!

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