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[resolved] Download link not being sent in email (45 posts)

  1. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Got it, thanks!

    I found the problem. It turns out that including dashes, -, in the download files names breaks the email. I'm not quite sure why, but I've reported it as a bug and will get it fixed.

    I tested it with spaces and no spaces, and both worked fine.

  2. Batsirai
    Member
    Posted 2 years ago #

    Awesome! Thanks alot.

  3. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Glad to help. Let me know if you have any further questions or problems.

  4. sneaks
    Member
    Posted 2 years ago #

    Hi Pippin,

    Me again, sorry. Our customer's aren't clicking on 'return to....' at the Paypal page and aren't therefore aren't getting the downloads on the success page.

    There's no link in the emails they receive either. Do I need to add some code to the emails or something??

    Sneaks

  5. sneaks
    Member
    Posted 2 years ago #

    I'm on the latest version now btw. thanks

  6. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    There is a setting in your PayPal profile to automatically return the customers to your site.

    For the download emails, can you give me a screenshot of the email configuration in Downloads > Settings > Emails.

  7. sneaks
    Member
    Posted 2 years ago #

    After reading a bit more of the previous support i've now added the {download list} coding into the email as follows.

    Hi {name},

    Thank you very much for buying our album. You've made a small band very happy! We sincerely hope you enjoy it.

    Here are your downloads:
    {download_list}

    The Sneaks

    Will this give them a list of all files in the email (it's an album of 12 songs), or just a link to the My Downloads page?.

    On the Paypal thing, I think it was redirecting them back to the site, but they weren't hanging around long enough to do let it I guess, and link to go back to the site was displaying an email address rather than a store name. So it said "Click here to return to info@domain.co.uk" which doesn't make much sense if you see what I mean?

  8. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Yes, with {download_list} a list of the file download links will be shown.

    For the email being displayed, that's another setting in your PayPal, but I think you have to be a verified PayPal business account to change that. It's really easy to upgrade to a business account, and it doesn't cost anything.

  9. sneaks
    Member
    Posted 2 years ago #

    Ok we'll see how it goes. Thanks again man! :-)

  10. cmecreate
    Member
    Posted 2 years ago #

    Hey pippin,
    read all the posts above and made sure everything was in order.
    checked all my files, file names (no dashes), and settings.
    All appears to be ok.

    Tested my free download.
    Purchase button sends me to my success page and gives me a link for the download.
    When I click the link to download I am sent to a page that reads:
    "you do not have permission to view this file."

    No email is sent with a download link either.
    Transaction shows complete.
    Any thoughts?

  11. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    @cmecreate What version of EDD are you running?

  12. cmecreate
    Member
    Posted 2 years ago #

    I'm using version 1.3.1

    I read a different post and found out why I was getting the error. I wasn't linking the correct file. I was linking to a "Download" directory.
    I corrected that issue, so now on my success page there is a download link and downloading is possible.

    The only issue I have now is getting an email sent to the person who requested a download.

  13. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Great!

    In your Downloads > Payment History page, are the purchased marked as "complete" or "Pending"?

  14. cmecreate
    Member
    Posted 2 years ago #

    Complete

  15. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    That's good.

    I'd suggest you go install the Configure SMTP plugin. The default email system built into WordPress is not always very reliable, but this plugin dramatically improves it: http://wordpress.org/extend/plugins/configure-smtp/

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