Support » Plugin: Easy Digital Downloads » [Plugin: Easy Digital Downloads] Download link not being sent in email

  • Resolved Yael K. Miller

    (@yaelkmiller)


    Version 1.1.1

    I set two products (Product 1 and Product 2) to $0.00 to test the plugin.

    I “purchased” one product and received the email but the download link was missing.

    I tried again with the second product, I “purchased” it and received the email but the download link was missing.

    Both payments are listed as Complete in Payment History.

    For Payment Gateway, I have Paypal and Test Payment selected.

    http://wordpress.org/extend/plugins/easy-digital-downloads/

Viewing 15 replies - 1 through 15 (of 44 total)
  • Plugin Author Pippin Williamson

    (@mordauk)

    Did you add the {download_list} tag to the purchase receipt email in Settings > Emails?

    Yael K. Miller

    (@yaelkmiller)

    Yes, the text of the email I set up is below:

    Hi {name}:
    
    On {date} you purchased the below item or items for a total of {price}.
    
    Please click to download:
    {download_list}
    
    Regards,
    {sitename}
    Plugin Author Pippin Williamson

    (@mordauk)

    Does your product have both a URL AND a name set for each downloadable file?

    Yael K. Miller

    (@yaelkmiller)

    By name set, do you mean “file name”? If so, then no.

    But I just added a file name and it’s working now. Thanks!

    Plugin Author Pippin Williamson

    (@mordauk)

    Correct, at the moment the file name is required. An update will be made at some point that will make it not required.

    My email’s are not sending out links either – but all my downloads have file names and URL’s

    Help…

    Plugin Author Pippin Williamson

    (@mordauk)

    @batsirai – Do you mean that the emails are sent, just without download links inside them, or that no emails at all are sent?

    Emails are being sent – but without the download link being active. Its just the text with no hyperlink in the email.

    eg
    Hi
    Thank you for your purchase at The Vehicle List.

    Your download(s):
    Passenger Cars US/Canada

    – Love the plugin by the way – and will be getting some extensions.

    Plugin Author Pippin Williamson

    (@mordauk)

    What application are you viewing the email in? Outlook?

    Gmail – for me. But my customers are probably all over.

    If you wish I can give you access to my backend.

    Or you can use the discount coupon “FREETEST” and order something – it will not ask you to pay anything.

    Check out The Vehicle List

    Batsirai, just to clarify: in the Download Configuration section of the product, you have File Name and File URL in the Download Files fields filled out, correct?

    yes 🙂

    Check that first, after reading your posts. Very weird.

    I just updated to the latest plugin version Version 1.1.4.1

    Batsirai, just checking 🙂 In that case, I have no idea.

    Plugin Author Pippin Williamson

    (@mordauk)

    Alright something is definitely up. I just did a test purchase and the email is broken. Can you send me a screenshot of your Download Configuration?

    @yaelkmiller Thansk for jumping in 🙂

    @pippin You’re welcome.

Viewing 15 replies - 1 through 15 (of 44 total)
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