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Easy Digital Downloads
[resolved] Download link not being sent in email (45 posts)

  1. Yael K. Miller
    Member
    Posted 2 years ago #

    Version 1.1.1

    I set two products (Product 1 and Product 2) to $0.00 to test the plugin.

    I "purchased" one product and received the email but the download link was missing.

    I tried again with the second product, I "purchased" it and received the email but the download link was missing.

    Both payments are listed as Complete in Payment History.

    For Payment Gateway, I have Paypal and Test Payment selected.

    http://wordpress.org/extend/plugins/easy-digital-downloads/

  2. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Did you add the {download_list} tag to the purchase receipt email in Settings > Emails?

  3. Yael K. Miller
    Member
    Posted 2 years ago #

    Yes, the text of the email I set up is below:

    Hi {name}:
    
    On {date} you purchased the below item or items for a total of {price}.
    
    Please click to download:
    {download_list}
    
    Regards,
    {sitename}
  4. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Does your product have both a URL AND a name set for each downloadable file?

  5. Yael K. Miller
    Member
    Posted 2 years ago #

    By name set, do you mean "file name"? If so, then no.

    But I just added a file name and it's working now. Thanks!

  6. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Correct, at the moment the file name is required. An update will be made at some point that will make it not required.

  7. Batsirai
    Member
    Posted 2 years ago #

    My email's are not sending out links either - but all my downloads have file names and URL's

    Help...

  8. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    @Batsirai - Do you mean that the emails are sent, just without download links inside them, or that no emails at all are sent?

  9. Batsirai
    Member
    Posted 2 years ago #

    Emails are being sent - but without the download link being active. Its just the text with no hyperlink in the email.

    eg
    Hi
    Thank you for your purchase at The Vehicle List.

    Your download(s):
    Passenger Cars US/Canada

    - Love the plugin by the way - and will be getting some extensions.

  10. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    What application are you viewing the email in? Outlook?

  11. Batsirai
    Member
    Posted 2 years ago #

    Gmail - for me. But my customers are probably all over.

    If you wish I can give you access to my backend.

    Or you can use the discount coupon "FREETEST" and order something - it will not ask you to pay anything.

    Check out The Vehicle List

  12. Yael K. Miller
    Member
    Posted 2 years ago #

    Batsirai, just to clarify: in the Download Configuration section of the product, you have File Name and File URL in the Download Files fields filled out, correct?

  13. Batsirai
    Member
    Posted 2 years ago #

    yes :)

    Check that first, after reading your posts. Very weird.

    I just updated to the latest plugin version Version 1.1.4.1

  14. Yael K. Miller
    Member
    Posted 2 years ago #

    Batsirai, just checking :) In that case, I have no idea.

  15. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Alright something is definitely up. I just did a test purchase and the email is broken. Can you send me a screenshot of your Download Configuration?

    @yaelkmiller Thansk for jumping in :)

  16. Yael K. Miller
    Member
    Posted 2 years ago #

    @Pippin You're welcome.

  17. Batsirai
    Member
    Posted 2 years ago #

    Here is a link to a screenshot: http://cl.ly/image/3C3v3K3L0C2d

  18. Batsirai
    Member
    Posted 2 years ago #

    I can give you access to my wp install too.

  19. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    There are two template options for the purchase receipt. If you switch to the other one, does it make any difference?

  20. Batsirai
    Member
    Posted 2 years ago #

    No. I switched to plain text email, made a purchase and the email came with no active link. http://cl.ly/image/3o0I3s190N1b

  21. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Man, that is so weird. Okay, can you go ahead and send me the login details? Send them via the Contact page on easydigitaldownloads.com/contact

  22. Batsirai
    Member
    Posted 2 years ago #

    done.

  23. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Great, I'll get to it as soon as I can.

  24. Batsirai
    Member
    Posted 2 years ago #

    Any luck - I'm having to email purchases manually.

  25. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    I never saw your email. Can you tell me the address you sent it from so I can see if it went to spam?

  26. Batsirai
    Member
    Posted 2 years ago #

    I used this form: http://easydigitaldownloads.com/contact-developer/ and my email is batsirai [at] gmail.com

  27. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    I just did a search of my inbox and it's not there. Can you resend it?

  28. Batsirai
    Member
    Posted 2 years ago #

    Just sent it via your website.

  29. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Still nothing. I've received a lot of contact submissions today, but none from you. Try emailing me directly: pippin(at)pippinsplugins(dot)com

  30. Batsirai
    Member
    Posted 2 years ago #

    Ok - I added you as an admin. You should have got the email from WordPress.

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