[Plugin: Easy Digital Downloads] Customers receiving an "Internal Server Error" when attem

  • Resolved recasper

    (@recasper)


    11 years, 8 months ago

    Installed the plugin last night and got everything exactly how I wanted. Attempted a couple of purchases through the service to make sure everything is working fine.

    Unfortunately when clicking through the link sent in the receipt, instead of downloading the file the customer is taken to a blank page with the following error content:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, support@ipage-inc.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    The file is a pdf of around 250MB (photobook)… and I have tried both pdf and zip format, but to no avail. Is this an error caused in the plugin, or in association with my iPage hosting.

    Any help would be greatly appreciated.

    http://wordpress.org/extend/plugins/easy-digital-downloads/

Viewing 15 replies - 1 through 15 (of 23 total)
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  • Plugin Contributor Pippin Williamson

    (@mordauk)

    11 years, 8 months ago

    Did you click the email from the purchase receipt or from the purchase/download history short codes?

    Thread Starter recasper

    (@recasper)

    11 years, 8 months ago

    Thanks for the reply, I clicked the download link given in the purchase receipt as per what the customers would have access too.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    11 years, 8 months ago

    If you go to Payment History and then click “Resend Purchase Receipt”, does the link still result in error?

    Thread Starter recasper

    (@recasper)

    11 years, 8 months ago

    Yeah… I also did a test purchase about 4 times, and they all resulted in bringing up a page as if it would download… but eventually would stop and give the error page instead.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    11 years, 8 months ago

    Are you using the normal or variable pricing mode?

    Does your product have more than one source file for download?

    I’m trying to think of the different things that could possibly cause this . . .

    Thread Starter recasper

    (@recasper)

    11 years, 8 months ago

    Normal pricing and only one source file. A file of about 250MB…

    I appreciate the help greatly. This plugin is perfect for my needs… as long as I can get it to work 😉

    Plugin Contributor Pippin Williamson

    (@mordauk)

    11 years, 8 months ago

    Can you do a quick test with a small file, just to see if that makes a difference?

    Thread Starter recasper

    (@recasper)

    11 years, 8 months ago

    Looks like small files work fine. Its the big ones that sprout daisies before ever seeing the light of day.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    11 years, 8 months ago

    Two things:

    1. Do you have access to your php.ini file, and if so, can you show me the contents?

    2. Can please try adding the EDD_READ_FILE_MODE constant, as described here? http://easydigitaldownloads.com/docs/edd_read_file_mode/

    BlackNinjaEntertainment

    (@blackninjaentertainment)

    11 years, 8 months ago

    Trying to edit the font size of the cart text (Your Cart is Empty) and the Cart once a product is added……where can I change this font or add a font size….I tried the edd.css no go…….

    Thread Starter recasper

    (@recasper)

    11 years, 8 months ago

    Unfortunately I’m not sure where to access the php.ini file. I am sure I can as I have full hosting and domain access. If you have a suggestion as to where the common location for such a file is in root, I will get that for you.

    As for the EDD_READ…. constant. I tried adding that to my functions file. But to no avail.

    Thread Starter recasper

    (@recasper)

    11 years, 8 months ago

    Hmm… after a little research I may not be able to access the original since I host through iPage… If you have any advice on how to access it. Let me know. Thanks a million for your assistance.

    Thread Starter recasper

    (@recasper)

    11 years, 8 months ago

    I have access to my php.ini file… what specific areas would be of benefit, or would it be best for me to copy/paste it all in full?

    Plugin Contributor Pippin Williamson

    (@mordauk)

    11 years, 8 months ago

    @blackninjaentertainment please start a new thread instead of jumping in and changing the topic of this one.

    @recasper Can you please paste the complete contents of the file?

    BlackNinjaEntertainment

    (@blackninjaentertainment)

    11 years, 8 months ago

    I did…Sorry..did not pay attention to my location…

Viewing 15 replies - 1 through 15 (of 23 total)
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