Title: [Plugin: Duplicator] Internal server error, add-on domain
Last modified: August 22, 2016

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# [Plugin: Duplicator] Internal server error, add-on domain

 *  Resolved [KBaucherel](https://wordpress.org/support/users/kbaucherel/)
 * (@kbaucherel)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-duplicator-internal-server-error-add-on-domain/)
 * I absolutely love Life In The Grid’s Duplicator plugin as it takes away all the
   pain of launching sites off my test server. Normally takes about 10 minutes start
   to finish and very very smooth and efficient. However, today for the first time
   I am well and truly stuck.
 * The root domain to which I am launching shows a 403 error. The installer runs
   if you put the whole URL in, finds the database and server perfectly, unzips 
   all the files, but then encounters a 500 internal server error and leaves the
   sql file floating in the public_html folder. I discovered after 90 minutes of
   tries and re-tries and swearing under my breath and half an hour (useless) chat
   with the host’s support line that the domain has been set up as an add-on which
   is probably at the root of everything, but I just don’t know what to try next.
   Any suggestions?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [KBaucherel](https://wordpress.org/support/users/kbaucherel/)
 * (@kbaucherel)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-duplicator-internal-server-error-add-on-domain/#post-5489280)
 * Latest error message: File does not exist: /home/it4unine/public_html/index.php,
   referer: [http://jargone.co.uk/installer.php](http://jargone.co.uk/installer.php)
 *  Thread Starter [KBaucherel](https://wordpress.org/support/users/kbaucherel/)
 * (@kbaucherel)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-duplicator-internal-server-error-add-on-domain/#post-5489301)
 * Update:
 * Using the advanced Manual Install option populated the database but there were
   still issues with the site.
 * Examination of error logs showed that an empty folder for _every_ add-on domain
   had to be resident in the public_html folder, not just the live domains (there
   were 3 other unused domains). Once those were created, tried a second automated
   install which failed, showing index.php not to exist, which it patently did.
 * Tracked problem down to htaccess file which had not created properly. Deleted.
   htaccess and renamed .htaccess_orig which was the archived file – this brought
   up the homepage. Finally, edited the correct .htaccess file to show a root rewrite
   as this had not changed. Longest launch ever.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘[Plugin: Duplicator] Internal server error, add-on domain’ is closed 
to new replies.

## Tags

 * [add on domain](https://wordpress.org/support/topic-tag/add-on-domain/)

 * 2 replies
 * 1 participant
 * Last reply from: [KBaucherel](https://wordpress.org/support/users/kbaucherel/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-duplicator-internal-server-error-add-on-domain/#post-5489301)
 * Status: resolved

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