Title: [Plugin: Duplicator] Empty list, no apparent error
Last modified: August 20, 2016

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# [Plugin: Duplicator] Empty list, no apparent error

 *  Resolved [almarma](https://wordpress.org/support/users/almarma/)
 * (@almarma)
 * [13 years, 11 months ago](https://wordpress.org/support/topic/plugin-duplicator-empty-list-no-apparent-error/)
 * Hi,
 * First, congratulations, looks like a very promising and useful plugin. But it’s
   not working for me yet: I click on “Create Package”, it ask me to confirm if 
   I want to do it, click on OK, and it keeps working for a while, then the page
   refresh, and everything is empty.
 * Here’s my server info and the debug log I got from the plugin:
 * _[Log moderated. Please use the [pastebin](http://wordpress.pastebin.com/)]_
 * [http://wordpress.org/extend/plugins/duplicator/](http://wordpress.org/extend/plugins/duplicator/)

Viewing 7 replies - 16 through 22 (of 22 total)

[←](https://wordpress.org/support/topic/plugin-duplicator-empty-list-no-apparent-error/?output_format=md)
[1](https://wordpress.org/support/topic/plugin-duplicator-empty-list-no-apparent-error/?output_format=md)
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 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-duplicator-empty-list-no-apparent-error/page/2/#post-2830288)
 * Hey Peter,
 * Quick update, I just went ahead rewrote the logic for file_get_contents to use
   fopen. This version should now be in the “Developer Version” line. This should
   now allow you to read your log files.
 * Please however don’t post the entire url of the log file on the forums as it 
   does contain sensitive information. Please submit your log files to the support
   ticket system and I’ll help you walk through looking at any issues…
 * Thanks!
 *  [ptroxler](https://wordpress.org/support/users/ptroxler/)
 * (@ptroxler)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-duplicator-empty-list-no-apparent-error/page/2/#post-2830289)
 * Hey
 * the dev version seems to fix the issue
    – sql created – zip created – package
   displayed – all files available on server
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-duplicator-empty-list-no-apparent-error/page/2/#post-2830291)
 * Very Good! All these changes should also roll up into the next version. Thanks
   again for the feedback!
 *  [styzer](https://wordpress.org/support/users/styzer/)
 * (@styzer)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/plugin-duplicator-empty-list-no-apparent-error/page/2/#post-2830310)
 * Hi,
 * I too have great hopes!
 * **Hosted on DreamHost, I did enable PHP 5.3.x FastCGI. **
 * But so far I’m not sure what to make of the System Check results. Everything 
   says PASS, and then this:
 * **PHP SAPI: cgi-fcgi
    Pre-Zip Overview: 480.47MB 5,958 Files, 630 Folders W3 
   Total Cache: Cache Directory Not Found
 * However, I don’t have W3 Total Cache plugin on this site. Why the mention?
 * Many thanks!
 * Andre
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/plugin-duplicator-empty-list-no-apparent-error/page/2/#post-2830311)
 * W3C is a pretty popular plugin and including the cache directories inside the
   package can cause issues with re-deployment that is why it’s an option in the
   plugin…
 * Hope that helps!
 *  [tobievr](https://wordpress.org/support/users/tobievr/)
 * (@tobievr)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/plugin-duplicator-empty-list-no-apparent-error/page/2/#post-2830339)
 * Hi
    I was totally relying on Duplicator to work as I had an emergency move and
   for the second time on various sites the plugin is not working. I have done absolutely
   everything possible to fix it as per all instructions given. I uninstalled it
   5times, old and new versions. I upgraded and downgraded WordPress, but the Plugin
   Dashboard is just blank. It seems to be a common problem as I can see in this
   forum. Please advise on how to fix this problem as I am now trying Backup and
   Move. Very frustrating!!
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/plugin-duplicator-empty-list-no-apparent-error/page/2/#post-2830340)
 * Hey Tobievr,
 * Sorry you having issues! This actually is a know problem on some WordPress installs.
   Have you followed all the instructions here?
 *  -> Browse To: [http://lifeinthegrid.com/duplicator-faq/](http://lifeinthegrid.com/duplicator-faq/)
   -
   > Find Section: “3. Troublshoot” -> See Area/Question: “Why do I get a blank 
   screen on plugin-dashboard/wp-admin/main site?”

Viewing 7 replies - 16 through 22 (of 22 total)

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 * 22 replies
 * 7 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/plugin-duplicator-empty-list-no-apparent-error/page/2/#post-2830340)
 * Status: resolved