Title: [Plugin: Duplicator] Database Creation Failure! Last modified: August 20, 2016 --- # [Plugin: Duplicator] Database Creation Failure! * Resolved [rogeclash](https://wordpress.org/support/users/rogeclash/) * (@rogeclash) * [13 years, 11 months ago](https://wordpress.org/support/topic/plugin-duplicator-database-creation-failure-1/) * _[ Moderated the title, [please don’t use all caps](http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff).]_ * hello * i am confused about the database it cant be created,and i get this “See install- log.txt for an overview of this process.” * Thank you * [http://wordpress.org/extend/plugins/duplicator/](http://wordpress.org/extend/plugins/duplicator/) Viewing 3 replies - 1 through 3 (of 3 total) * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [13 years, 11 months ago](https://wordpress.org/support/topic/plugin-duplicator-database-creation-failure-1/#post-2800928) * Hey rogeclash, * Most likely you will have to manually create the database if your on a hosted server. Most hosts will not allow for a program to send create statements to the database. This usually only works on virtual private servers or a local server. * Hope this helps! * [styzer](https://wordpress.org/support/users/styzer/) * (@styzer) * [13 years, 7 months ago](https://wordpress.org/support/topic/plugin-duplicator-database-creation-failure-1/#post-2801074) * Sorry to jump in like this, I’ve been roaming the web since last night trying to find a solution to my issues. Here is what I discovered: * 1- Don’t use Duplicator with Dreamhost. I encountered repeated strange memory allocation fatal errors. * 2- If you created a database on your host to deploy your Duplicator backup, when you access the installer.php file via your browser, UNCHECK both boxes in the database field, and just enter the database info you just created. * Hope this helps someone else… * HOWEVER: WARNING!!!!!!!!!!!! * Unless you know quite a bit and can troubleshoot yourself, you will encounter difficulties. Help tutorials are for “perfect” scenarios only. The creator admits he can’t possibly cover all situations, and I found that in my case at least, a simple 5 minutes conversation could have helped solve a lot of issues. But there is the rub: it will cost you $125 and hour, one hour minimum, payable in advance. * Help Tickets are also possible from their website, allowing up to 5 days for them to respond to your question. * That, with Dreamhost unavailability, makes Duplicator not an easy plugin to recommend for me. * I finally succeeded in installing the package on BlueHost, but I’m now totally confused as to why the URL I used for my new site goes back to the original site. Clicking on the permalink refreshing or anything else doesn’t lead any result. * If I try to log into this new WP install: [http://www.soulcanvas.org/musicmakesus/wp-admin](http://www.soulcanvas.org/musicmakesus/wp-admin) I am redirected to the main site [http://www.musicmakesus.ca](http://www.musicmakesus.ca) * Since I’m trying to refresh their site, I decided to start working on a draft and present this to them in the hopes of getting the gig for the whole site. However, now I’m completely lost as to what’s happening. That’s about 5 hours of work that brought no result. * So unless your situation is straight-forward, you have money aside to pay for support, or can decipher the specific problems AND find appropriate solutions, I’d say think twice about using Duplicator. * I’m heading to a different “wonder back-up and redeploy” plugin now. Hoping my feedback here will inspire the creator to examine the provided instructions vs installation issues, filling some blanks along the way… * Also hoping plugin creators would stop using terms like “easy” “best” “easiest”“ only 3 steps”, etc. It’s not always the case, even less when dealing with sites backup and redeploy on a different server. * One last note: the Duplicator plugin totally could rock your world in the right way! My own experience wasn’t conclusive. Still waiting on support while I try other ones. * Regards, * Andre Lefebvre [http://www.creativeforge.org](http://www.creativeforge.org) * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [13 years, 7 months ago](https://wordpress.org/support/topic/plugin-duplicator-database-creation-failure-1/#post-2801075) * A few comments: * The $125 hour rate is for users who have critical issues, and want immediate support. This is very standard for any industry. Your plumber, AC technician, or your auto technician don’t come over to your house or fix your car the same day for free. Would you be willing to give me several hours of free graphic art work or how about all the users who ask you on the WordPress forum? Its not realistic… * It is also worth a note to mention (as mentioned on the service website) that if the issue is not fixed/resolved you will be refunded the full amount. I’m trading valuable time to help with a users critical issue, hence “priority support”… * Yes support emails can take up to 5 days, it allows for a realistic buffer in case I’m not able to get to them right away. While I try my best to help out each person, I can’t drop everything and help out every time its just not feasible. This is a free plugin, and for most typical installs it is pretty easy, yes users do run into issues, but for most installs it is pretty straight forward. * There are definitely areas where the plugin is improving, but that is only with help back from the community. It is a community effort just like WordPress itself is… Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘[Plugin: Duplicator] Database Creation Failure!’ is closed to new replies. * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985) * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/) * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq) * [Support Threads](https://wordpress.org/support/plugin/duplicator/) * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/) * 3 replies * 3 participants * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * Last activity: [13 years, 7 months ago](https://wordpress.org/support/topic/plugin-duplicator-database-creation-failure-1/#post-2801075) * Status: resolved