WordPress.org

Support

Support » Plugins and Hacks » [Resolved] [Plugin: Duplicator] 404 page on loading installer.php

[Resolved] [Plugin: Duplicator] 404 page on loading installer.php

  • panuma
    Member

    @panuma

    Hi, thanks a lot for this plugin.
    I’m moving my site from a server to another one. I uploaded the installer file and the package on my root. When loading my site with my server’s IP address (since I haven’t propagated DNS yet) 123.123.123.12/installer.php a 404 page loads.

    Could it be a file permission issue, or should I first create the database? Anything else?

    Thanks for your support!

    http://wordpress.org/extend/plugins/duplicator/

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Cory Lamle
    Participant

    @corylamleorg

    Hey panuma,

    Check out the FAQ page and look for this question.

    “Everything installed correctly but I keep getting redirected to another URL or 404 errors.”

    Cheers!

    panuma
    Member

    @panuma

    Great, I’ll look at it and hope I can fix it.

    Many thanks!

    Plugin Author Cory Lamle
    Participant

    @corylamleorg

    Sounds good, let us know what works if you track it down so others will have something to work off of…

    Thanks

    mloisel
    Member

    @mloisel

    I have the same problem, couldn’t find an answer on FAQ page and didn’t resolve the problem.
    That plugin should be easy to use and I spent almost 3 hours trying to make it work…:-p

    mloisel
    Member

    @mloisel

    Plugin Author Cory Lamle
    Participant

    @corylamleorg

    Hey Mloisel,

    The plugin is actually pretty easy to use, however one difficulty is trying to get a status of a users environment. With millions of configurations it takes time to integrate all those possible configuration back into the plugin. That’s why when people run into issues and then get them resolved we ask them to share the workaround back online…

    If your get a 404 on the installer it probably is related to a server setup. You can try this to isolate your issue.

    1. Upload a file called test.html to the same location and see if you can access the file from a browser. If you can’t see that file then either the issue is usually related with a redirect, permission issue, or a .htaccess file setting. If you can see it then something may not be setup correctly with your PHP.

    2. You might also contacting Bluehost support and asking them why the file doesn’t respond, they usually have tools to detect these issues on their servers pretty quickly…

    Hope that helps!

    mloisel
    Member

    @mloisel

    Thanks, I called Blue Host support, they said that they didn’t see nothing wrong on their side, I did the step 1 that you suggested, even my test didn’t work, and strangely, during the time I chated with the tech…I retried the links and they miraculously worked…
    So I would love to figure what went wrong but will focus on duplicating my sites with that wonderful tool!

    Plugin Author Cory Lamle
    Participant

    @corylamleorg

    Hey Mloisel,

    Glad you got things going! It may have been a cache issue on the server, sometimes it is hard to tell…

    Cheers!

    panuma
    Member

    @panuma

    Well I chatted two times with my hosting provider (hostgator) and after the second time it worked but I don’t know why or how… sorry for not being able to contribute to the solution.

    Plugin Author Cory Lamle
    Participant

    @corylamleorg

    Hey Panuma,

    It was probably a cache issue on the web server. Sometime you just have to keep on some hosts till they actually help you get the issue resolved.

    Cheers!

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘[Resolved] [Plugin: Duplicator] 404 page on loading installer.php’ is closed to new replies.