Support » Plugin: Intercom » Plugin doesn’t work on mobile devices

  • I noticed that Intercom widget doesn’t load on mobile phones and iPad devices while on desktop it works without any problems. The issue can be replicated in Chrome’s browser (iPad mode).

    I am getting
    Uncaught TypeError: Cannot read property 'length' of undefined
    which happens on the file https://js.intercomcdn.com/frame.030a0ac4.js

    JavaScript breaks on this (unminified version)

    function c(e) {
    return e.parts.length > 1 && k(e.parts).author.isAdmin
    }

    Can you help please?

    • This topic was modified 1 year, 7 months ago by kosijer.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Hello there,

    I hope you are doing great.

    I am extremely sorry to hear that you are having issues with the plugin. I am wondering if you are still having this issue?

    I would love to sort this out for you.

    Looking forward to hearing from you soon.

    Cheers.

Viewing 1 replies (of 1 total)
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