Plugin doesn’t work for me

  • Resolved monumentalseo

    (@monumentalseo)


    5 years, 1 month ago

    I tried the free plugin on 2 different sites on different hosting and it did the same thing for both – it got all the way through and then couldn’t connect to the database. This was after the database test was good. If it was just on one hosting I would think the hosting was the problem, but it happened on 2 different ones. I’m through trying it.

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  • Cory Lamle

    (@corylamleorg)

    5 years, 1 month ago

    Hey @monumentalseo

    That is quite odd… Did you have the exact same password for both setups or where they different? Right now there is a bug that is being fixed for passwords that contain utf8 characters. If you want to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this thread when submitting the ticket.

    Thanks~

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