Support » Plugin: Joinchat » plugin doesn’t work anymore

  • Resolved nastasjjja

    (@nastasjjja)


    Hi,

    Your plugin doesn’t work anymore on my website karpoolingo.com (an old one). After clicking Open Chat there is a blank page opening in the browser and that’s it. It did work a couple of months ago.

    I’ve installed it now on a new website gidrostoppro.ru, but it doesn’t work either (same problem).

    Please check.

    Thanks,
    Anastasiya

    UPD. There is some issue with my mobile. It do works from other devices.

    • This topic was modified 4 months, 3 weeks ago by nastasjjja.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Monillo

    (@monillo)

    Hi, Anastasiya. Nice to meet you

    We have visited both pages and Joinchat works correctly, in fact we have chatted with you so that you can see that it really works well. At least with Google Chrome and Safari browser.
    We recommend you to clear the cache of your browser and through a plugin the
    server cache.
    You will see it as clear as we do 😉
    Have a nice weekend.

    Thread Starter nastasjjja

    (@nastasjjja)

    Hola Manillo:

    Sí, ya veo, será un problema con mi movil.

    ¡Gracias!

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