Title: Plugin doesn’t work anymore Last modified: September 28, 2021 --- # Plugin doesn’t work anymore * Resolved [cobrains](https://wordpress.org/support/users/cobrains/) * (@cobrains) * [4 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-anymore-30/) * Hi! I’ve recently try to edit my product quiz since a long time, but the plugin page return me a blank page. I had a copy of the website on another domain and i made some tests. Once updated your plugin to the newest version I incurr in the following error while granting access to the plugin via the link [https://tito.cobrains-test.com/wc-auth/v1/authorize/?app_name=Product%20Recommendation%20Quiz&scope=read_write&user_id=copiatito.cobrains-test.com&return_url=https%3A%2F%2Fcopiatito.cobrains-test.com%2Fwp-admin%2Fadmin.php%3Fpage%3Dprqfw&callback_url=https%3A%2F%2Fapi.revenuehunt.com%2Fapi%2Fv1%2Fwoocommerce%2Fcreate](https://tito.cobrains-test.com/wc-auth/v1/authorize/?app_name=Product%20Recommendation%20Quiz&scope=read_write&user_id=copiatito.cobrains-test.com&return_url=https%3A%2F%2Fcopiatito.cobrains-test.com%2Fwp-admin%2Fadmin.php%3Fpage%3Dprqfw&callback_url=https%3A%2F%2Fapi.revenuehunt.com%2Fapi%2Fv1%2Fwoocommerce%2Fcreate) Errore: Si è verificato un errore nella richiesta e non siamo stati in grado di inviare i dati del consumatore. –> Error: there has been an error in the request e we were not able to send data to the consumer. Testing also on my website copy i got the following in console network error 401 on this URL: [https://api.revenuehunt.com/api/v1/woocommerce/oauth](https://api.revenuehunt.com/api/v1/woocommerce/oauth) I’ve checked my json but they are fine (as you can see here [https://tito.cobrains-test.com/wp-json](https://tito.cobrains-test.com/wp-json)). Therefore my APIs are enabled and correctly working. Furthermore we do NOT have wpml installed. Finally the website is live, no coming soon active. We are looking forward from you to fix the issue since the quiz is vital for my website’s sales. Thank you. Viewing 5 replies - 1 through 5 (of 5 total) * [ischnura](https://wordpress.org/support/users/ischnura/) * (@ischnura) * [4 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-anymore-30/#post-14915823) * Hi there, * Thank you for reaching out. I have seen that you have been trying to access the plugin from two different sites: [https://copiatito.cobrains-test.com](https://copiatito.cobrains-test.com) and [https://tito.cobrains-test.com](https://tito.cobrains-test.com) * I think the issue that you are facing is that you are trying to access one domain with the credentials of the other. You can see that in the url that you are sending, the main domain is tito.cobrains-test.com while the user_id is set to copiatito. cobrains-test.com * It looks like the account for the sub-domain copiatito was only created today. * Let me know what would you like to do with your domains to that we can help you further. * [ischnura](https://wordpress.org/support/users/ischnura/) * (@ischnura) * [4 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-anymore-30/#post-14915835) * Probably the best way to solve the issue is to go to your main domain, and deactivate our WordPress plugin, and then reactivate it again. * This should fix the mixed domains issue. - This reply was modified 4 years, 7 months ago by [ischnura](https://wordpress.org/support/users/ischnura/). * Thread Starter [cobrains](https://wordpress.org/support/users/cobrains/) * (@cobrains) * [4 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-anymore-30/#post-14917308) * Hi again! I’ve tried to deactivate the plugin and then reactivate it again, but nothing changed. It shows me again a blank page when I enter the plugin settings. * Plugin Author [RevenueHunt](https://wordpress.org/support/users/revenuehunt/) * (@revenuehunt) * [4 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-anymore-30/#post-14918253) * Hi [@cobrains](https://wordpress.org/support/users/cobrains/), would it be possible to have temporary admin access to your store to further investigate? * If that’s OK with you, please send us an email to [team@revenuehunt.com](https://wordpress.org/support/topic/plugin-doesnt-work-anymore-30/team@revenuehunt.com?output_format=md) with your WordPress dashboard credentials and we’ll see what’s going on. * Thanks in advance! * Plugin Author [RevenueHunt](https://wordpress.org/support/users/revenuehunt/) * (@revenuehunt) * [4 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-anymore-30/#post-14936517) * Marking as resolved Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Plugin doesn’t work anymore’ is closed to new replies. * ![](https://ps.w.org/product-recommendation-quiz-for-ecommerce/assets/icon-256x256. png?rev=2422179) * [Product Recommendation Quiz for eCommerce](https://wordpress.org/plugins/product-recommendation-quiz-for-ecommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/product-recommendation-quiz-for-ecommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/product-recommendation-quiz-for-ecommerce/) * [Active Topics](https://wordpress.org/support/plugin/product-recommendation-quiz-for-ecommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/product-recommendation-quiz-for-ecommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/product-recommendation-quiz-for-ecommerce/reviews/) * 5 replies * 3 participants * Last reply from: [RevenueHunt](https://wordpress.org/support/users/revenuehunt/) * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-anymore-30/#post-14936517) * Status: resolved