Support » Plugin: WordPress Backup and Migrate Plugin - Backup Guard » plugin doesnt work and aweful customer service

  • Wasted my time, when i asked the customer service for help they tried to convince me to use the premium…. Disaster!!!

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  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @avishaybar12 ,

    It is very sad for us to see this review.

    We checked every possible case we have recently had and weren’t able to find the described case. There is no case where our customer service department asked someone to use the premium version when the plugin didn’t work.

    If the feature is available with the free version and it doesn’t work, we do everything possible to make it work.

    The same applies to the pro version as well, but we cannot discuss any pro features here.

    Since we are unable to identify you with the current customers we’re in touch with, could you please send an email to suppor@backup-guard.com? This way we will understand which case you were referring to and provide you with the support needed.

    Please believe us, we are really keen on helping you further.

    Hope the future communication will help in reconsidering the review.

    Looking forward to hearing from you.

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