Title: Plugin doesn’t work after updating WordPress Last modified: November 16, 2017 --- # Plugin doesn’t work after updating WordPress * Resolved [campo23](https://wordpress.org/support/users/campo23/) * (@campo23) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/) * Hi, I’ve updated wordpress to the latest version and now the plugin does not work anymore. Are there other people who have had the same problem? Are you already working on a solution? * Thanks for the support Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/page/2/?output_format=md) * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9690911) * Did you also update the plugin to its latest version? What doesn’t work? * [seosbg](https://wordpress.org/support/users/seosbg/) * (@seosbg) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9690927) * The customize is broke. * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9690943) * [@seosbg](https://wordpress.org/support/users/seosbg/) I’m sorry but a simple“ is broke” doesn’t help me understand what goes on. * Are you using the latest version of WordPress? Are you using the latest version of the Kirki plugin? Try adding `define( 'SCRIPT_DEBUG', true );` in your wp- config.php file as per the instructions on [https://codex.wordpress.org/Debugging_in_WordPress](https://codex.wordpress.org/Debugging_in_WordPress) Do you see any errors in the browser console after you do that? If so, what are those errors? Are there any errors in your server’s error log? Which theme are you using? Is it a premium theme? If it is, did you try contacting the theme developer? Any more info that you can provide would be helpful. - This reply was modified 8 years, 6 months ago by [Ari Stathopoulos](https://wordpress.org/support/users/aristath/). * [seosbg](https://wordpress.org/support/users/seosbg/) * (@seosbg) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9690968) * I think the issue is conflict JQuery and KIRKI in the latest version 4.9 There is no error in PHP. * [seosbg](https://wordpress.org/support/users/seosbg/) * (@seosbg) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9690991) * Update the latest version KIRKI. There is no problem with the latest version. * Thanks Aristeides 🙂 * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9691003) * [@seosbg](https://wordpress.org/support/users/seosbg/) 🙂 Yep, people have been testing Kirki with WP 4.9 for weeks – ever since the 1st WP 4.9 beta. Any issues that were found have already been fixed and included in the last version of the plugin which was released proactively before WP. * I’m glad it works! * [@campo23](https://wordpress.org/support/users/campo23/) can I assume that updating to the last version also fixes the issue for you? * Thread Starter [campo23](https://wordpress.org/support/users/campo23/) * (@campo23) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9691077) * I had already installed the latest version of the plugin, version 3.0.15 and it still doesn’t work. When I go to Appearance->Customize I can see only the Widget section and I can’t do anything. I tried to go back to WP 4.8.3 and now it works. I am using the theme Hemma from themeforest * Thread Starter [campo23](https://wordpress.org/support/users/campo23/) * (@campo23) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9691106) * In the console I’ve found this error: “kirkiAllFonts is not defined” * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9691122) * That’s weird… That issue existed in versions prior to 3.0.14. Perhaps a file is cached and that’s why you’re getting an older version of a JS file. That would explain the issue you have. Did you try resetting your browser’s caches? * Thread Starter [campo23](https://wordpress.org/support/users/campo23/) * (@campo23) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9691214) * Yes, i tried but it doesn’t work. I also tried to use different browsers but nothing changed. Now I noticed another strange thing: with WP 4.8.3 everything works fine but in the Typography section now i can’t select any font. It’s very very weird. * Anonymous User 15791993 * (@anonymized-15791993) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9698419) * Hello I have the same problem noticed by campo23: I’ve updated the wp version to 4.9 and I have the latest version of the plugin, version 3.0.15 and when I go to Appearance->Customize I can see only the widget section and I can’t do anything. I am using as well the theme Hemma. * Anonymous User 15791993 * (@anonymized-15791993) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9698423) * I also tried to reset my browser’s caches but nothong changes.. * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9698466) * I just released v3.0.16 which – among other things – fixes this issue. You should see the update available in a few minutes. * Anonymous User 15791993 * (@anonymized-15791993) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9698489) * Great work! The new version actually fixes that issue. Thank you so much Aristeides * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/#post-9698500) * I’m glad I could help! * Thanks for verifying the fix 🙂 Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/page/2/?output_format=md) The topic ‘Plugin doesn’t work after updating WordPress’ is closed to new replies. * ![](https://ps.w.org/kirki/assets/icon-256x256.jpg?rev=3518366) * [Kirki – Freeform Page Builder, Website Builder & Customizer](https://wordpress.org/plugins/kirki/) * [Frequently Asked Questions](https://wordpress.org/plugins/kirki/#faq) * [Support Threads](https://wordpress.org/support/plugin/kirki/) * [Active Topics](https://wordpress.org/support/plugin/kirki/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/kirki/unresolved/) * [Reviews](https://wordpress.org/support/plugin/kirki/reviews/) * 17 replies * 5 participants * Last reply from: [jarekmaxim](https://wordpress.org/support/users/jarekmaxim/) * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-after-updating-wordpress/page/2/#post-9699812) * Status: resolved