Dear @juanplima ,
Thanks for sharing your feedback. Sorry to hear that you had an unpleasant experience with the MetForm Plugin.
Our team is dedicated to providing the best possible experience with our plugin. However, the issues you’re encountering may be affected by factors such as your site’s configuration, installed themes or plugins, caching settings, or server environment.
Since you’ve encountered an issue, we encourage you to contact our Support Center for assistance. We prioritize responding to user inquiries promptly to resolve concerns effectively. Receiving a one-star rating without prior communication is disheartening, as it directly impacts our reputation.
Now, we kindly request you to create a support thread so we can thoroughly investigate the issue and provide a prompt solution. Please provide detailed information about the issue. If possible, share a video demonstrating the problem so we can better understand it. In the meantime, please ensure that you are using the latest version of MetForm and all other plugins. Your experience is important to us, and we are dedicated to improving our plugin to meet your expectations. We hope you will consider updating your review after receiving a resolution. We look forward to your response.
Best Regards,
Reju
